Greater Madrid Metropolitan Area
Experienced Office 365 administrator with a strong background in Active Directory, scripting, and digital workplace optimization. Proven ability to improve productivity and collaboration through tailored M365 solutions, process automation, and efficient user support. Skilled in strategic planning, customization, migration projects, and user training. Passionate about leveraging PowerShell and Microsoft technologies to streamline IT operations and drive results.
• Lead end-to-end digital transformation projects for SMEs, assessing existing infrastructure and designing tailored roadmaps to modernize operations and reduce manual overhead. • Design and implement Microsoft 365 solutions for small businesses, including tenant configuration, identity management via Entra ID, and productivity suite deployment across Teams, SharePoint, and OneDrive. • Develop PowerShell and Graph API automation scripts to streamline repetitive administrative tasks, improving operational efficiency for clients with limited IT resources. • Advise on cloud adoption strategies, guiding clients through migrations from on-premises or legacy systems to cloud-based environments with minimal disruption. • Provide ongoing consulting on cybersecurity best practices, access management, and compliance alignment tailored to the regulatory context of Spanish SMEs. • Design and deliver custom web solutions and digital presence strategies as part of broader transformation engagements. • Manage client relationships end-to-end, from initial scoping and proposal through delivery, documentation, and post-implementation support.
• Conduct comprehensive assessments of an organization's needs, goals, and existing infrastructure to formulate a strategic plan for implementing and optimizing Office 365. • Tailor Office 365 solutions to align with the specific requirements and workflow of the organization. This may involve configuring applications like SharePoint, Exchange, Teams, OneDrive, and more. • Utilize scripting languages like PowerShell to automate routine tasks, streamline workflows, and enhance productivity within the Office 365 environment. • Plan and execute smooth migrations from on-premises systems or other platforms to Office 365. This includes data migration, ensuring data integrity, and minimizing downtime. • Advise on security best practices, data protection, and compliance requirements to ensure that Office 365 deployments adhere to industry standards and regulatory guidelines. • Provide ongoing support to end-users, addressing technical issues and helping them make the most of Office 365 features. • Stay up-to-date with the latest Office 365 updates and features, and recommend enhancements to the organization's Office 365 deployment to keep it aligned with evolving business needs. • Monitor and analyze usage and performance data to identify areas for improvement, cost-saving opportunities, and trends in user behavior. • Maintain accurate records and documentation of configurations, deployments, and user feedback to facilitate troubleshooting and future planning.
As in charge of the O365 deparment responsible for the following duties: • Responding to customers either via direct inbound call or returning contact through their preferred contact method. • Receive, analyze, prepare and provide customized action plans for each escalated issues from tier one operators in a timely manner. • Organize meetings with tier 1 and 2 agents in order to provide the requested information and educate them to address their support cases. • The person in between with Microsoft when a case needs to be forwarded to their upper support levels such as tier 3, or developers, when an action has to be taken from their back end. • Daily investigating other new technologies and documenting information for future use, i.e. Intune. • Actively testing different scenarios and environments through our lab in order to create new troubleshooting experiences.
• Returning contact with customers though their preferred contact method, including telephone, email, IVR, TEAMS, etc. • Providing generic or customized Action Plans for different issues related to different technologies, i.e. Exchange, Outlook, SSC, etc. • Meeting customer standards, in volume of contacts managed, quality, performance and attendance. • Accurately logging of all contacts and following up on action plans using internal case management system. • Performing other related duties, as assigned, showing flexibility towards work schedules/shift patterns as working along with EMEA customers, providing support for NOAM or APGC when required. • Liaising with partners and PREMIER customers, field managers and internal departments to develop service request resolutions and provide quicker action plans for urgent issues. • Escalating issues to required Departments.
• Returning contact with customers though their preferred contact method, including telephone, email, and letters. • Providing generic and specific information of the vehicle, including its technology, use and operation handling all associated customer’s complaints and escalations. • Meeting ECCC standards, in volume of contacts managed, quality, performance and attendance. • Accurately logging of all contacts and following up on action plans using a case management system. • Performing other related duties, as assigned, showing flexibility towards work schedules/shift patterns. • Liaising with business partners – i.e GM branded retailers, field managers and internal departments to develop service request resolutions and action plans. • Escalating issues to Operations Managers.