Greater Blackburn with Darwen Area
A confident, hard working, committed individual, with excellent customer service skills, staff management and organisation skills. Most recently working in an insurance call centre meeting and exceeding KPI and regulatory requirements. Approachable, a fast learner, excellent working in a team or individually to achieve targets. A logical thinker with a desire to exceed my personal targets and eager to take on new challenges. A friendly person that helps to create a superb atmosphere in the workplace that motivates and drives success. Great communication skills and thoroughly enjoy the interaction with a team. PC literate with some experience using Excel Spreadsheets, Word Processing, Photoshop and image manipulation and design software. A home owner and hold a full clean UK driving license for car and motorcycle. Hobbies and interests include include motor sports and freestyle sports, graphic design, computers and technology, engineering and music technology, comedy and live entertainment. Main hobbies are motorcycling and music composition, recording and performance, a highlight being performing to 600 people at King Georges Hall in Blackburn, a show that I also produced the promotional material for. A keen interest in wildlife and nature and have had many pets over the years.
As an inbound consultant for Endsleigh, the role was to provide excellent customer service whilst selling insurance policies and additional products to suit the customers needs by building rapport with the customer and cross selling additional cover and to gain referrals for other financial products. Requiring excellent product knowledge, the ability to converse on a human level with a wide range of people from different walks of life, including often difficult conversations. Regularly one of the top performers in the department. Received “Epic” awards nominations and Best Newcomer award in my first year, as well as many de- partment performance incentive wins.
The main focus was customer engagement which enabled the store to raise from one of the worst shrink stores in the company at 1.43% to 3rd out of 135 stores, achieving a shrink figure of 0.24%. maintaining this figure and were set to better it the following year. The increased focus in customer engagement helped the Burnley store’s conversion figure grow by over 6% in the last two years of trading with a decline in footfall, an outstanding achievement. Personally receiving the most formal compliments through the company online surveys than any other team member, and also achieved the highest unit sales figures in store on top line products, with the highest attached sales values to key lines.
Staples was part time whilst studying throughout college and university, upon graduation received promotion to Sales Floor Team Leader.