Paderborn, North Rhine-Westphalia, Germany
Experienced professional with proven history within global field service management software and telecom billing system environments. PMI PMP certified with strong ability to oversee projects from concept to completion ensuring on-time, on-budget, and on-target delivery. Client focused with proven capacity to deliver projects and achieve customer satisfaction. Extensive background in project management. Well-versed in Agile Scrum and Certified as Scrum Master.
Led delivery of multiple concurrent international Field Service Management projects for enterprise customers, based on Salesforce CRM and microservices with go lives in 20+ countries. Managed full project lifecycle: planning, execution, budgeting, timeline, scope, prioritization. Owned client-facing communication, stakeholder alignment, and C-level reporting. Drove on-time, on-budget delivery across complex, multi-stakeholder environments. Collaborated on presales engagements, helping to shape customer solutions and close new deals. Tech & Tools: Salesforce, Microsoft Office, Jira, Meisterplan, CRM, Microservices
Conducted functional and automated testing for GSM billing platforms. Developed test scripts using Java, Python, and shell; performed integration and performance testing. Supported customer deployments with extended on-site presence. Technologies: Java, Python, Bash, UNIX, XML, Oracle, JBOSS, JMeter, FIT
Designed and delivered technical training programs (1 to 30 days) for telecom billing platforms. Trained clients, integrators, and staff in system setup, operation, product configuration, and troubleshooting. Participated in presales product demos, helping to close contracts valued over €10M. Developed and customized learning content, improved internal training processes and tools. Technologies: UNIX, Java, Bash, Perl, LDAP, XML, Oracle, SQLDeveloper, Bugzilla, SOAPUi
Managed 14-member development and QA team working on telecom billing implementations. Implemented operator tariffs via XML configuration; developed Java/PLSQL tools and automation. Created specifications, acceptance documents, test plans; provided on-site support worldwide. Technologies: Java, XML, Bash, Oracle, PLSQL, SVN, Eclipse, JMeter, Python, UNIX
Managed change requests and product roadmap delivery across global telecom clients. Applied Scrum methodology to drive feature implementation with development teams. Coordinated with PMO to define processes and manage planning/reporting to C-level executives. Acted as SPOC for customer projects, leading integration and resolution of production issues. Validated end-to-end use cases and go-to-market readiness of new product releases. Technology: JIRA, Confluence, MS Office, MS Project, UNIX, Redknee product portfolio, Bugzilla, MS Sharepoint, ORACLE, TM Forum Framework.
Managed product change requests for large telecom clients, coordinating efforts across 3 Scrum teams (20+ people). Reviewed and validated business requirements, use cases, and architecture proposals for the product roadmap. Delivered projects from design through launch of up to 400 person days. Technologies: UNIX, Linux (SUSE, CentOS), JBOSS, LDAP, XML, Oracle, SOAPUi, Bugzilla, TM Forum
Built long-term client relationships and drove business growth across telecom software services. Managed offer creation, pricing, and contract execution in coordination with delivery teams. Collected and communicated client feedback to improve delivery and operations. Technologies: MS Office, Bugzilla, Internal forecasting tools