Manchester Area, United Kingdom
Over 40 years international experience in IT, telecommunications and consulting. With a proven track record in developing new business and emerging international business opportunities, identifying product and service opportunities, consulting, contact centres and unified communications. 20+ years at senior management/director level with particular emphasis on international business development in all European, Middle East, African and North American regions. A hands-on and very much a team player with a proven track record at successfully managing and advising businesses at all levels from initial start-up to multi-nationals with the added expertise of developing new business and channel opportunities in emerging and previously undeveloped regions. In-depth knowledge of the telecommunications industry and in building major strategic business/partnerships relationships with key market players, such as CISCO, Avaya, HP, Aspect, Lucent, NICE, Cable & Wireless, BT, Etisalat, AT&T, Verizon, Zain, Dimension Data, Vodafone and others. Started out in software development in process control, robotics, artificial intelligence, business and process modelling/simulation. Progressing to director level roles in telecommunication/contact centre industry with a focus on product and strategy/roadmap development, consulting services and business development. The combination of a highly technical background complimented by international development roles provides a unique capability to identify product and market opportunities across the world, with the ability to effectively communicate at all levels and across the spectrum within an organisation.4
Development the MEA and UK markets for the Luware Solution set.
Brought in to further develop and expand the market opportunities for the Softel product and service offerings in the wider EMEA region.
Responsibility for development of the product roadmap, managing the consulting services operation and developing international business opportunities, including the establishment, in 2007, of the company's MEA operation out of Dubai.
Established TCC Global Ltd, offering specialist consulting services to the contact centre industry. Successfully developed the business both nationally and internationally, winning contracts with major international companies such as Xerox, Dell, HP, Verizon, Daimler Chrysler, Allstream, Bell Canada, Zain and others. Developed Elitium, a contact centre modelling/simulation toolkit with the unique ability to rapidly analyse the ROI's return on investments associated with change initiatives. The company was acquired in 2005 by QPC Ltd.