Cluj-Napoca, Cluj, Romania
At NOSTA Group, the focus has been on leveraging my expertise in road freight to meet intricate logistics challenges. Our team's dedication to client satisfaction and cost-effective solutions has been paramount, a testament to our ability to streamline operations without compromising service quality. With over a decade at NEXT LIMIT SOLUTIONS, I honed skills in transport management, emphasizing organization and problem-solving. By balancing client needs with logistical realities, we've achieved a harmonious synergy between sales and transport departments, fostering a culture of responsiveness and flexibility that underpins every client interaction.
I organized the transport system of Next Limit Solutions combining the requests from the sales department with the solutions found by the transport and logistics department. -the main activities within the transport and forwarding companies in which I worked were broadly the following: 1. orientation towards the client's needs and folding according to his wishes 2. efficiency and strict control of prices throughout the year 3. informing the client regarding the daily position of the trucks 4. direct communication with the transport suppliers of our clients that we notify a few days before taking over the goods 5. prompt information of the client in case of problems (road accidents, delays, etc.) and finding the optimal and fast solutions to solve the situations 6. choosing the most efficient and competitive transport providers and their strict control 7. together with the legal department we created orders both for clients and for transport providers meant to include all the litigious situations that could appear in the transport activity. 8. analysis of the competition and the position of the company (in which we operated) on the transport market anticipating its evolution 9. choosing the best transport dispatchers that have been cultivated in the spirit of customer orientation and effective communication and last but not least of the ethical conscience of the business it promotes. 10. I managed complex theft situations, serious damage to goods and I offered support to colleagues for recovering debts in court.
I have coordinated a team of transportation agents and salesmen. I have set the basis of organizing the transportation and sales department and I have created SOP's that noticeably improved the activity, more precisely the relationship between sales department and transportation department. - I have organized the transportation system of RADOVATRANS EUROSPEDITION, effectively bounding the requests from sales department with the solutions offered by the logistics department The SOP's implemented in 5 years of managing the sales and transportation department were the following: Orientation towards the client's needs and folding towards its will. Price streamlining and controlling trough out the whole year. Informing the client about the daily position of trucks and airplains and weekly position of ships in sea freight field. Direct conveyance with the goods suppliers and informing on time the date of loading. Immediate informing of the client in case of transportation problems (accidents, delays, etc.) and finding quick and optimum solutions of solving this problems. Choosing the most competitive and high performance suppliers and strict controlling of their actions. Together with juridical department I have created transportation contracts for both clients and suppliers containing all the dispute situations which could appear during the transportation activity. Analyzing the competitors and our company's position in transportation market; anticipating the market's evolution. Choosing the best transportation agents which were raised in the spirit of orientation towards the client and efficient communication and ethic conscience of the business they are promoting. I have participated and leaded negotiations at transportation contracts and I gained together with the sales team and transportation department significant contracts with large national and multinational companies. I have made the company's business plan during 5 years of activity.
- During my activity in DELAMODE ROMANIA I have gained experience in coordinating complex transportation projects like multi-modal maritime-road transportation or rail-road transportation and also gaining experience regarding human resources involved in the process: euphonious bond between client - sales department-goods supplier-transportation supplier.
I develop skills you need to work in Education with the children like: Communication, Patience, Creativity, Enthusiasm, Confidence, Conflict resolution, Adaptibility, Time management and Imaginative thinking