Zurich, Zurich, Switzerland
Adrian Peloso is CEO of Customer Interaction Solutions AG (CIS AG), the leading Swiss provider of contact center and voice solutions and part of the infinit.cx group. He leads with full responsibility for clients, employees, and projects, overseeing the company's P&L and the strategic development of its portfolio. His focus lies on customer experience transformation, platform strategy, and operational excellence, combining strategic clarity with measurable impact. Under his leadership, CIS AG advises and supports enterprises across industries such as financial services, insurance, telecommunications, retail, and the public sector. The work spans the design and implementation of modern contact center platforms, the integration of voice and AI-driven customer engagement, and the orchestration of omnichannel experiences. Beyond consulting and integration, CIS AG carries 24/7 operational responsibility for the contact center environments of several of Switzerland's most prominent enterprises. Backed by the infinit.cx group, CIS AG combines technology, consulting, and nearshoring capabilities into one scalable delivery model. Adrian is recognized for a structured, data-based, and strategic leadership style. He is valued for steering complex programs with focus and precision, and for connecting technology decisions with business outcomes and customer value. His network extends across the Swiss IT, CX, and industry landscape, including leading executives and decision-makers in both private and public sectors. With a strong foundation in IT governance and transformation leadership, Adrian combines operational experience with strategic perspective, bringing a clear understanding of how technology, people, and process design create long-term corporate value.
Customer Interaction Solutions AG (CIS AG) is the leading Swiss provider of contact center and voice solutions, headquartered in Glattfelden (Zurich). With 15+ years of operational experience, CIS AG serves enterprises across financial services, insurance, telecommunications, retail, and the public sector. As CEO, Adrian Peloso leads the Swiss business with full P&L responsibility and oversight of all client engagements. He drives the strategic development of the company's portfolio, builds long-term partnerships with executives at Switzerland's most demanding contact center operators, and ensures consistent service quality across consulting, integration, and 24/7 operations. Under his direction, CIS AG helps organizations to: - Design and implement modern contact center and voice platforms - Integrate AI-driven customer engagement and conversational automation - Orchestrate seamless omnichannel customer experiences - Operate mission-critical contact center environments with proven 24/7 reliability - Modernize legacy CX architectures with measurable business impact CIS AG delivers tangible results: operating the contact center environments of several of Switzerland's most prominent enterprises around the clock, executing complex platform migrations and transformations, and integrating emerging technologies such as conversational AI and voice automation into established customer service operations. Through the infinit.cx group, CIS AG combines deep technology expertise with established nearshoring capabilities for scalable, cost-efficient delivery. Adrian ensures that every engagement aligns with clear governance, operational excellence, and measurable business value.
Managing Director of Rewion Switzerland and member of the Group Management Board, leading the Swiss subsidiary of a European IT consulting and services company. Key activities and achievements: ▪ Led the Swiss business with P&L responsibility, strategic planning, governance, and operational steering ▪ Strengthened market position by building and scaling 10+ lead and marketing channels and developing strategic partnerships in the Swiss market ▪ Originated and closed engagements in AI, cloud, and process optimization, contributing directly to growth across the DACH region ▪ Directed transformation programs in industry, retail, and the public sector with accountability for steering, governance, and outcomes ▪ Acted as thought leader and lecturer in Strategic IT Management with published articles, trainings, and podcast appearances ▪ Built and maintained long-term client relationships at C-level
Technology Consultant in Accenture's Technology Strategy & Advisory practice, supporting large multi-national organisations in their digital transformation journey. This includes the following activities: ▪ Led Technology Strategy, Advisory, and Delivery projects (primarily) in the financial services industry ▪ Elaborated IT Strategies, Operating & Governance Models, Architecture Frameworks, and Business Cases ▪ Originated and developed multiple sales opportunities ▪ Established client relationships with senior stakeholders ▪ Delivered thought leadership initiatives in the areas of DevOps & Generative AI ▪ Trained and guided individuals from intern to consultant-level ▪ Built various company-internal initiatives (recruiting, social media, …)
Modelling of grid-connected power electronic systems and power semiconductor devices for a multi-domain study and device optimization.