India
Experienced Restaurant Manager with a demonstrated history of working in the hospitality industry. Skilled in Microsoft Excel, Customer Service, Microsoft Word, Sales, and Microsoft Office. Strong operations professional graduated from Madras Christian College.
Lead daily restaurant operations aligned with Forbes and Four Seasons service standards. Manage recruitment, onboarding, training, and performance development for a multicultural team. Oversee guest experience, VIP service, and service recovery to maintain top satisfaction scores. Control P&L, budgeting, labor planning, inventory, and cost-control initiatives. Conduct daily briefings and coordinate with culinary and support teams. Support menu engineering, promotions, and revenue-driving strategies. Ensure compliance with HACCP, hygiene, and safety standards.
A Luxury Collection Hotel
Managed banquet operations for corporate, diplomatic, and high-profile social events. Oversaw event setup, staffing, service flow, and guest satisfaction. Coordinated with culinary, stewarding, and service teams for flawless execution. Ensured profitability through cost control and operational efficiency.
Directed operations for multiple premium dining outlets. Improved guest satisfaction through service enhancements and staff development. Managed P&L, labor costs, inventory, and operational budgets. Supported menu planning, wine list development, and promotional activities. Delivered personalized VIP guest experiences and built strong guest relationships.
Supported daily operations of an award-winning restaurant. Conducted training and ensured compliance with luxury service standards. Assisted with guest relations, service quality, and operational efficiency.