Alex Dowlen

Sales Engineering & Customer Success Leader | Real Estate Investor | Burner

Denver, Colorado, United States

About

As a Sales Engineer at Dataminr, my team and I provide scalable API delivery integrations, real-time information delivery via partner solutions, and technical support to clients. We also serve as an internal technical enablement group, striving to enable our Public Sector Account Executive and Customer Success teams with the pre and post-sales tools and capabilities they need to succeed. Outside my professional experience, but also deeply intertwined with it, I find community and build formative teamwork experience through the Burning Man Project - a global social order (and experiment!) dedicated to bringing art, community involvement, civic responsibility, and the general betterment of humankind through its various events and community support efforts.

Experience

  • Dataminr (Full-time · 8 yrs 10 mos)
    • Senior Principal Sales Engineer
      Jan 2024 - Present · 2 yrs 6 mos

      I deliver SaaS and API-centric product solutions to government clients across US SLED, US War Department, and the Canadian Armed Forces. My team and I strive to ensure seamless pre-sales client enablement, partner enablement, bridge technical knowledge gaps, and provide internal enablement to accelerate GTM success with mission-critical, real-time information.

    • Director, Customer Success
      May 2021 - Jan 2024 · 2 yrs 9 mos

      Created, staffed, and led a world-class customer success team supporting the US Air Force, US Space Force, US National Guard, and three functional Combatant Commands with real-time, AI-driven, mission-relevant information.

    • Senior Manager, Customer Success
      Aug 2019 - May 2021 · 1 yr 10 mos

      Led client success efforts supporting a wide range of US Air Force, US Space Force, and functional combatant command equities. Conducted client support efforts from 1:1 senior government executive interactions to large scale training and briefing engagements.

  • Co-Owner at The Josephine
    Sep 2013 - Present · 12 yrs 10 mos

    Co-owner and operator of "The Josephine", a Denver-based real estate LLC overseeing a current portfolio of eight rental properties, and a total portfolio managed since 2013. Our rental services span from short and furnished, to long-term, move-in ready properties across three US states. Working alongside my wife, Una, we execute the end-to-end management of our real estate assets to provide excellent places to live for all our tenants and guests. Key Responsibilities: - Ensuring a high standard of living for tenants through responsive and client-focused service. - Directing day-to-day operations, including tenant relations, leasing, and vendor management. - Coordinating renovations and implementing proactive maintenance strategies to preserve and increase property value. - Driving operational efficiency and financial oversight across the entire property portfolio.

  • Corporate Social Responsibility Consultant at HBO
    Oct 2018 - Dec 2018 · 3 mos

    Provided Graduate consultancy assistance to the HBO Inspires CSR team in partnership with the Columbia University | School of International & Public Affairs (SIPA).

  • Emergency Management Specialist (Response) | Region II Watch Analyst at FEMA
    Jan 2017 - Sep 2017 · 9 mos

    Developed and disseminated the FEMA Region II Common Operating Picture ensuring the synchronization and unity-of-effort between senior FEMA executives and emergency response personnel. Bolstered Region II's capabilities to prepare for, and respond to, natural and man-made disaster scenarios to safeguard and support state, local, and tribal stakeholders.

  • Global Response & Intelligence Officer at NBCUniversal Media, LLC
    Oct 2015 - Jan 2017 · 1 yr 4 mos

    Enhanced situational awareness for businesses and personnel across the entirety of the NBCUniversal portfolio through a host of corporate security operations procedures. Safeguarded facilities, news teams, productions, and employees via tactical open-source intelligence collection, research, production, and dissemination. Developed custom tailored security briefs and timely situation reports highlighting specific effects to business operations.