Jaipur, Rajasthan, India
Helping businesses transform CRM technology into measurable growth by improving customer adoption, retention, engagement, and revenue outcomes. Customer Success is no longer just about support — it is about becoming a strategic growth partner that helps customers achieve real business results. As a Customer Success Manager at PromoXCRM.AI, I partner with SMB and enterprise organizations across the U.S., Canada, and Australia to help them maximize the value of CRM solutions through strategic onboarding, workflow automation, customer engagement, adoption strategies, and long-term growth initiatives. I manage relationships with 100+ customers and support a portfolio of approximately $1.4M ARR, focusing on helping businesses create stronger customer relationships, improve operational efficiency, and achieve measurable ROI from their technology investments. My approach combines customer insights, product expertise, data-driven decision-making, and cross-functional collaboration to deliver meaningful outcomes throughout the customer lifecycle. I work closely with customers to help them: • Increase product adoption and customer engagement • Improve retention and reduce churn • Identify expansion and revenue growth opportunities • Build scalable customer success processes • Optimize CRM workflows and automation • Improve customer experience and operational efficiency • Achieve stronger ROI from technology investments I believe the best Customer Success teams operate as growth engines — connecting customer goals, product value, and business strategy to create long-term partnerships. Areas of expertise: ✔ Customer Success Strategy ✔ Strategic Account Management ✔ CRM Implementation & Automation ✔ Customer Lifecycle Management ✔ Customer Onboarding & Product Adoption ✔ Customer Retention & Expansion Strategy ✔ SaaS Growth & Revenue Expansion ✔ Customer Experience Optimization ✔ Customer Health Metrics & Success Planning ✔ Churn Reduction & Retention Strategy ✔ Stakeholder Management ✔ Cross-Functional Collaboration Beyond managing accounts, I am passionate about helping organizations build scalable customer-centric systems that turn users into loyal advocates and long-term partners. I enjoy connecting with: • SaaS leaders • Business owners • Customer experience professionals • Teams focused on automation, growth, and digital transformation Always open to conversations around Customer Success, SaaS Growth, CRM Automation, Customer Experience, and building stronger customer relationships.
Customer Success Manager at PromoXCRM.AI, managing a portfolio of 100+ SMB and enterprise customers across the U.S. and Canada, with exposure to supporting customers in Australia and overseeing approximately $1.4M ARR. Lead customer lifecycle initiatives including onboarding, implementation, product adoption, renewals, retention, and expansion while maintaining strong customer satisfaction and long-term customer value. Accelerate time-to-value through structured onboarding frameworks, platform configuration, and guided implementation programs, serving as a trusted advisor to customers by aligning on goals, driving milestone completion, and partnering closely with Account Management teams. Drive product engagement and business outcomes through proactive training, strategic success planning, and relationship management. Leverage customer health metrics, product usage data, and success insights to identify risks, improve customer health, strengthen retention, and uncover growth opportunities. Partner cross-functionally with Product, Engineering, and internal stakeholders to escalate critical issues, communicate customer feedback, and contribute to platform improvements. Support operational excellence through the development of onboarding resources, team enablement initiatives, and AI-driven automation programs that enhance scalability, efficiency, and customer experience.
• Delivered high-quality customer support to Hilton’s global customer base, consistently maintaining an average 92% CSAT across multiple regions and time zones. • Resolved complex reservations, billing, and service inquiries while managing 60+ daily customer interactions in a fast-paced, high-volume environment. • Achieved an 85% First Call Resolution (FCR) rate by efficiently diagnosing issues and providing accurate, customer-focused solutions. • Collaborated with cross-functional teams to reduce response times, streamline workflows, and enhance the overall guest experience. • Utilized HRCC and internal CRM systems to ensure accurate data management, payment processing, and compliance with service standards. • Mentored and trained new team members, contributing to improvement in team accuracy and productivity
Assisted in managing candidate enrollment for government compliance tests at the Rajasthan Police Academy. Responsibilities included data entry, recording merit details, assigning tag numbers, and processing over 350 candidates per day. Worked closely with senior police officers to monitor operations, streamline workflows, and ensure efficiency throughout the selection process. Gained valuable experience supporting large-scale recruitment and administrative management.