Riyadh, Saudi Arabia
Results-driven Project & Logistics Manager with 12+ years of experience in last-mile delivery, dry,ambient & cold/chiller warehousing, cold-chain logistics, and supply chain management across Saudi Arabia and the Gulf region. Proven ability to design and drive operational excellence, optimize costs, and enhance customer satisfaction. Adept at managing end-to-end logistics operations, fleet management, strategic sales, and cross-functional team leadership. Expertise in costing, budgeting, P&L management, regulatory compliance, and business expansion.
Leading branch operations with a focus on last-mile delivery, Operations optimization and business development along with sales team. Responsible for optimizing delivery performance, managing sales and vendors, ensuring regulatory compliance, and improving overall branch efficiency. Oversee daily operations, team performance, client relationships, cost control and P&L analysis to drive revenue growth and operational excellence Key Responsibilities: • Last Mile Delivery: Oversee daily last-mile delivery operations, ensuring timely and efficient service for normal and high valued and temperature sensitive item shipments. • Client Satisfaction: Monitor delivery schedules, handle escalations, and implement solutions to enhance service quality and client satisfaction. • Business Development & Expansion: Develop and execute sales strategies, identifying new business opportunities and expanding the company’s market presence. • Team Management: Lead, train, and manage teams across sales, operations, and customer service, ensuring high performance and adherence to KPIs. • P&L Statistical Analysis: Optimize cost structures, conducting financial analysis to assess hiring needs and ensure profitable operations. • Vendor & Stakeholder Management: Build and maintain strong client & Vendor relationships, addressing concerns and negotiating contracts for long-term partnerships. • Collaborate with warehouse and fulfillment teams to ensure seamless last-mile execution. • Regulatory Compliance: Ensure regulatory compliance, maintaining cold-chain standards and government regulations in logistics operations. • International Logistics Expertise: Overseeing cross-border projects with compliance to international regulations for smooth operations. • Continuous Improvement: Identifying and implementing process enhancements to drive efficiency and cost savings. • Performance Review: Conducting analyses of project performance to identify areas for improvement and guide strategic decisions.
Led end-to-end project management, orchestration of cost-effective solutions, efficient implementations, and strategic execution. Adept at P&L analysis, vendor management, and delivered tailored solutions to ensure project success. Key Responsibilities: • Costing Expertise: Applied robust costing methodologies to accurately estimate project expenses, ensuring budget adherence and cost-effectiveness throughout the project lifecycle. • Tailored Solution Design: Spearheaded the design and development of customized solutions to meet client-specific requirements, enhancing project outcomes and client satisfaction. • Implementation and Execution: Successfully translated project plans into actionable tasks, ensuring seamless implementation and execution within specified timelines and budget constraints. • P&L Analysis: Conducted comprehensive profit and loss analyses, meticulously tracking project financials to identify areas for optimization, cost savings, and improved profitability. • Vendor Management: Oversaw vendor relationships, from selection to collaboration, control measures, resulted in a 13% reduction in project expenses while maintaining high-quality standards. Key Achievements: • Conducted thorough P&L analyses, Shifted a project from -8% to + 40% increase in overall project profitability. • Streamlined vendor management processes, resulted in improved collaboration and 43% reduction in resource costs. • Fostered cross-functional collaboration, ensured alignment between various project stakeholders and departments for cohesive execution. • Maintained open communication channels, providing regular updates and addressing concerns, resulted in enhanced team productivity and client satisfaction.
I had the opportunity to work in a fast- paced environment, managed a team of warehouse personnel and overseeing various warehousing tasks. I held a pivotal position in shaping the overall logistics strategy of Wared Logistics. Managing key accounts and large-scale operations, I focused on driving innovation, enhancing customer satisfaction, and achieving operational excellence. Key Responsibilities: • Work with Supervisors to reduce warehouse operational Issues, decrease inventory adjustments and improve inventory location accuracy for both B2B and B2C fulfillment operations. • Processes daily orders by creating pick tickets, filling orders and shipping. • Responsible for talent development, providing direction for and leading performance management and development amongst management teams • Works closely with management to recognize and develop or correct operational problems and or issues • Coach members of the warehouse team for training, performance improvement and CIP (Continuous Improvement Plan) activities • Responsible for working with operations to understand inventory strategy and develop system to manage and maintain inventory targets for all Wared Clients/Customers • Develop and implement process improvements that improve customer service levels and/or reduce our total supply chain cost Key Achievements: • Led the successful implementation of a state-of-the-art warehouse management system, improving overall efficiency. • Developed and executed strategic plans that contributed to a significant increase in revenue. • Re-designed the operational process lay-out that added significant improvement in the operational performance and resulted in less time to perform operational tasks and enhanced individual productivity on ground.
I undertook a multifaceted leadership position with a focus on managing significant clients and overseeing the operations of multiple warehouses, including cold, ambient, and dry storage facilities. Key Responsibilities: • Conducted performance reviews, provided training, and delegated responsibilities to optimize team performance. • Actively participated in the recruitment process, playing a crucial role in interviewing, hiring, and training activities. • Provided guidance and coaching to Rank & File-level team members, aligning their performance with organizational goals. • Implemented disciplinary actions as needed to maintain a culture of accountability and improvement. • Took ownership of the end-to-end warehouse functions, overseeing receiving, issuing, shipping, transportation, cycle counting, and inventory control. • Managed daily operations, including the intricate processes of receiving, put-away, picking and packing, shipping, and returns handling. • Supervised and directed all warehouse staff across cold, ambient, and dry storage facilities, ensuring alignment with customer demands. • Developed and maintained standard and emergency operating procedures for each type of warehouse to optimize efficiency. • Client Management: Played a pivotal role in handling key B2B clients, maintaining high service levels, and meeting contractual obligations. • Supervised the planning, assigning, and direction of warehouse staff to meet the unique demands of each client. • Addressed staff challenges effectively, fostering a positive and collaborative work environment.
Continued to evolve and expand my role. In addition to overseeing day-to-day warehouse activities, I took on a more strategic function in managing multiple warehouses, including cold, ambient, and dry storage. I played a crucial role in shaping the operational strategies, ensuring compliance with regional regulations, and managing key B2B clients. Key Responsibilities: • Oversaw day-to-day warehouse activities, including receiving, issuing, shipping, transportation, cycle counting, and inventory control. • Managed multiple warehouses, including cold, ambient, and dry storage, optimizing logistics operations. • Played a strategic role in managing key B2B clients, ensuring high service levels and meeting contractual obligations. • Developed and executed regional logistics strategies to optimize supply chain efficiency. • Collaborated with regulatory bodies to ensure compliance with regional laws and regulations. Key Achievements: • Successful management of logistics operations across diverse temperature zones. • Handling key B2B clients, maintaining high service levels, and meeting contractual obligations.