San Francisco, California, United States
I came to the US in 2014 for a master's degree at Duke University. Post-graduation, I was fortunate to start my career as a Tech Consultant at PwC and then with Deloitte in San Francisco. However, I always wanted to utilize my tech skills to start my own business. In 2020, I decided to leave my job and launched HiCounselor in San Francisco. The decision wasn't easy as I had many open questions, concerns about immigration, and fear of failure. Fortunately, the decision turned out to be the right one. ✅ Generated millions in revenue ✅ Raised VC funds from top investors in Silicon Valley ✅ Employ more than 40 people in the US, Canada, and India. 👉 These four years have taught me a lot about starting a company as an immigrant in the US, and I want to share this journey with every technical professional who wants to make side income or become a full-time entrepreneur. ✉️ Join my newsletter (https://lnkd.in/gPBziwZ3), where I share weekly actionable tips. 👉 If you are not ready to leave your full-time job at this time, that's okay. You can join hicounselor.com/mentor and make a side income by sharing your technical expertise. If you need any help, feel free to message me or comment on my posts. I will respond as soon as possible.
• Led a team of 5 engineers and collaborated with cross-functional teams across 3 global locations to launch a Sales Cloud platform for a Fortune 500 client enabling them to grow revenue in Europe by $50M+. • Developed new payment integration methods (APIs) for SMBs to use PayPal, increasing the company’s mobile payment share by 8%, generating $20B+ in payment volume. • Collaborated with design team to perform customer discovery, develop prototypes with wireframes, conduct experiments, and establish KPIs to validate user flows and new product ideas. Achieved 65% retention rate through features like personalized content lists, certifications and activity feeds. • Implemented 18-month product roadmap in collaboration with engineering team. Built low-cost platform by leveraging open-source technologies. Designed a bandwidth-efficient solution to distribute content to under-connected teachers across the US.
• As a Service Cloud Consultant, my role is to analyze the information gathered from client, and studying the procedures and systems currently in place to drive the required solution and meet project's demand. • Led multiple discovery sessions and conducted business user group workshops with clients to gather business and design requirements. • Coordinated with PwC offshore team (Service Delivery Center, India) to handle Salesforce Administration, Configuration and Implementation for customer care side in accordance with application requirements to satisfy complex business process automations. This includes designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation. • Designed Process Flow Diagrams to represent client’s customer service and support process using MS Visio. • Developed custom reports and dashboards in Salesforce for different users in the organization as per business requirements. • Built Functional Requirement Document (FRD) and Functional Design Document (FDD) as client deliverables. • Presented customer care work stream and demonstrated technical functionality in Salesforce during end to end playback for 160 client representatives. • Worked closely with change management and operational readiness team to develop customer care training modules. • Conducted Train the Trainer (TTT) session to provide walk through of developed system and functionality in Salesforce.
• Edulyf was one of the Top 8 finalist in 16th Duke Startup Challenge 2015 and applauded by judges for its idea and initial traction. • Led a team of 24 on an online education startup idea with objective to improve education standard in India targeting 31.1 million students and 95k schools. • Developed a prototype of startup idea and prepared a comprehensive business plan for Round 3 • Represented my team in finale and video of investor pitch explaining the business plan, achievements till date, funding requirement and future vision. Find video at http://bit.ly/1ABQWFG