Sandpoint, Idaho, United States
I work at the intersection of technical complexity and workforce readiness. With 10+ years of experience across manufacturing, training, operations, and enterprise systems, I specialize in translating complex technical processes into scalable training, documentation, and enablement frameworks that reduce ramp time, errors, and reliance on tribal knowledge. Currently, I serve in a dual capacity as an IPC J-STD-001 Certified Instructor and Help Desk Project Manager at Encoder Products Company, where I partner with engineering, operations, and end users to standardize knowledge, ensure compliance, and support high-reliability manufacturing environments. My work focuses on building repeatable systems—not one-off training—so organizations can scale expertise alongside evolving technologies. I am particularly effective in environments where precision, accountability, and cross-functional alignment are critical.
Advanced through multiple roles based on performance, technical capability, and trust with high-impact systems. Began as a Manufacturing Line Assembler, building electro-mechanical products to quality and efficiency standards. Selected to support government contract manufacturing operating in a high-compliance, precision-driven environment. Operated and supported SMT production lines, ensuring throughput, quality, and process adherence. Promoted into Production / Raytheon Trainer, responsible for onboarding, skills validation, and consistency across operators. Currently serve as IPC J-STD-001 Certified Instructor, delivering solder training and certification while maintaining standard compliance. Act as Help Desk Project Manager and Specialist, supporting internal systems, user onboarding, documentation, and process alignment.
Owned and operated a small business, managing both field execution and front-end operations. Led marketing, sales, and customer relationship management from first contact through delivery. Coordinated scheduling, logistics, and client expectations while maintaining brand standards. Built operational discipline through self-managed workflows, prioritization, and accountability. Developed firsthand experience in business ownership, revenue responsibility, and customer trust.
Hands-on construction professional supporting full-scope residential and landscape projects. Performed demolition, framing, roofing, painting, finish carpentry, and remodel work. Executed diverse landscaping projects, adapting to site conditions and client requirements. Built strong problem-solving skills, physical resilience, and respect for sequencing and planning. Developed a practical understanding of how systems fail when planning is weak—and how to fix them.
Early career foundation in customer service, reliability, and operational discipline. Promoted from Courtesy Clerk to Cashier based on performance and trust. Delivered consistent customer service in a fast-paced, public-facing environment. Built early habits of accountability, teamwork, and time management that carried into later roles.