Dublin, County Dublin, Ireland
Experienced CCNA-certified Networking Support Specialist with 4 years of proven expertise in ticketing software and technical support. Led critical issue resolution, ensuring timely analysis and resolution for clients. Proficient in mentoring Tier 1 engineers, coordinating with vendors, and meeting weekly service delivery goals. Skilled in Linux, Windows, Mac OS, Active Directory, and network infrastructure maintenance. Recognized for 100% resolution documentation accuracy and 99% SLA compliance. Demonstrated leadership at Genpact, resolving global payment and cloud security issues. Holds a Master's in Big Data Management and Analytics.