Greater Syracuse-Auburn Area
Business Analyst with experience across healthcare distribution and health-tech SaaS, focused on requirements elicitation, process re-engineering, and bringing GenAI into everyday workflows. Skilled at turning fuzzy business needs into clear BRDs, FRDs, and user stories that teams can build from and that hold up in production. Comfortable working day-to-day in SQL, Power BI, and Jira, and within HIPAA-compliant EDI/HL7 data environments on Agile Scrum teams.
• Elicited requirements from 15+ stakeholders across pharmacy distribution and supply chain teams, authoring BRDs and FRDs for order-to-cash workflows that reduced fulfillment exceptions by 22% • Spearheaded integration of a GenAI copilot (GPT-4o with RAG over SOP repositories) for customer operations teams, cutting average case resolution time by 35% across 400+ daily inquiries • Automated requirements traceability and user story drafting in JIRA using LLM-assisted workflows, compressing sprint grooming effort by 30% for two Scrum teams • Queried claims and distribution datasets with SQL on Snowflake to validate EDI 837/835 transaction accuracy, identifying $1.4M in recoverable billing discrepancies • Designed Power BI dashboards tracking order cycle time, fill rate, and SLA adherence for 30+ distribution centers, enabling leadership to reallocate capacity and lift on-time delivery by 9% • Facilitated UAT for a HIPAA-compliant pharmacy portal enhancement, coordinating 120+ test cases across 3 vendor teams and achieving zero critical defects at go-live • Mapped current-state and future-state workflows in Visio using BPMN notation, eliminating 6 redundant approval steps and saving 800+ labor hours annually
• Owned the product backlog for an AI-powered EMR platform serving 10,000+ physicians, writing 300+ user stories with acceptance criteria that drove a 28% increase in prescription digitization • Championed rollout of clinical decision support features by conducting gap analysis across 12 specialty workflows, expanding platform adoption to 4 new medical specialties • Partnered with engineering on HL7 FHIR interoperability requirements for lab and pharmacy integrations, reducing manual data entry for clinics by 40% • Analyzed physician engagement funnels with SQL and Tableau, surfacing drop-off insights that informed UX changes and lifted weekly active usage by 19% • Led UAT cycles and defect triage in JIRA for quarterly releases, sustaining a 98% on-time release rate across 10 consecutive sprints • Mentored 3 junior analysts on requirements documentation standards and Agile ceremonies, improving story acceptance rate at sprint review from 81% to 95%