Dubai, United Arab Emirates
Currently contributing to the Learning and Development team at Chalhoub Group, leveraging a strong background in customer care and consulting. My role allows me to apply my skills in Microsoft PowerPoint, computer literacy, and office administration to support organizational goals effectively. A graduate of Ajman University with a BSc in Electrical Engineering, I bring a unique technical foundation to my professional endeavors. Proficient in English and Arabic, I value teamwork and am dedicated to fostering collaborative environments that drive success.
Assisted in the design, development, and delivery of employee training programs, enhancing workforce skills and knowledge. Coordinated and facilitated onboarding and continuous learning sessions for new hires and existing employees. Delivered training sessions and served as emcee for multiple corporate events, ensuring engaging and smooth learning experiences. Created and published courses on the company’s Learning Management System (University platform), expanding accessible learning resources for employees. Supported the creation of learning materials, presentations, and e-learning modules, ensuring alignment with organizational goals. Organized and coordinated corporate events and offsite programs, managing logistics, schedules, and participant engagement. Maintained accurate training records and generated reports to track participation, progress, and outcomes. Maintained existing CRVQ and CIBTAC accreditations, ensuring compliance with industry standards and organizational quality requirements.
Procurement & Reporting: Managed daily procurement reports, tracking 100 purchases and import requests to ensure seamless operations. Maintenance Management: Closed 1000+ maintenance requests per quarter, improving operational efficiency and equipment reliability. Sales Achievement: Maintained a sales record of 50-70k per quarter, contributing to the company’s revenue growth. Service Data Analysis: Utilized service data analysis to identify and resolve root causes of operational issues, minimizing downtime and optimizing service delivery.