United States
With a foundation in analytical thinking, problem-solving, and cross-cultural fluency, I am currently working as a Claims Representative Associate at Gallagher Bassett. In this role, I combine my passion for helping others, innovation, and collaboration to manage claims efficiently, and deliver high-quality results for clients. Above all, I aim to make a meaningful impact—whether by driving success within an individual organization or contributing to the broader corporate sector. With a focus on excellence and a dedication to improvement, I strive to leave a positive mark in everything I do. Licensed Workers' Compensation Adjuster in: RI, TX, OK, UT, IN, MI, MN, AR, IA
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Investigate workers’ compensation claims and interact with claimants, clients, medical providers and others to properly evaluate losses as well as recommend appropriate resolution to conclude claims. Responsible for delivering Best Practices and client service requirements to our customers at the highest level of performance. Ensures exceptional commitment to customer service and multi-jurisdictional compliance.
• Taught up to 35 students while managing a variety of subjects from elementary to high school level courses • Adapted quickly to new environments, schedules, and teaching styles to ensure a smooth transition for students and staff • Kept lessons on track while creating a positive, engaging learning atmosphere where students felt supported and encouraged to give their best efforts • Thrived in dynamic situations that required flexibility, quick problem-solving, and the ability to connect with diverse learners
As chapter historian, my responsibilities are to prepare the annual Epsilon Iota Chapter history of to be sent to National Headquarters along with the commitment to excellence, maintain the chapter scrapbook, maintain the care, cataloguing, and updating of chapter libraries, and lastly ordering magazine and newspaper subscriptions for the chapter through the Chapter Treasurer.
• Cultivated core sales skills including lead generation, relationship building, and appointment setting. • Rotated through key teams to assess client needs, craft solutions, and support claims advocacy and risk transfer efforts. • Built targeted prospect lists and launched outbound marketing campaigns across various platforms. • Collaborated with sales teams internal and external to the WDM office while managing leads and outreach through AssuredPartners’ CRM systems. • Conducted a regional benchmarking study under the instruction of the Vice President of Higher Education Practices for the company. • Developed a business proposal that addressed multi-vertical strategic opportunities such as client retention and talent identification through AssuredPartners’ Idea 2 Implementation project. • Maintained accurate records while adhering to company policies and operational procedures. • Created a visual presentation detailing Certificates of Insurance in cooperation with The University Risk Management and Insurance Association (URMIA).