El Sheikh Zaid, Al Jizah, Egypt
Operations team leader with seven years of experience in customer support, sales, and restaurant/seller operations across major organizations including Noon and Vodafone. Proven ability to lead teams, optimize workflows, improve performance KPIs, and deliver excellent partner and customer experience. Seeking a senior or supervisory position where I can apply my leadership, communication, and operational expertise to drive business impact.
Handling and dealing with the restaurant operation issues
Lead daily restaurant operations and monitor team shift performance. Supervise operational workflows to ensure efficiency and service quality. Conduct quality audits to maintain compliance with operational standards. Train, mentor, and onboard new team members. Track and improve operational KPIs and workflow performance. Coordinate with internal departments to resolve escalations and operational issues.
Supported restaurant partners during onboarding and registration processes. Ensured compliance with Noon Food operational procedures and policies. Coordinated with cross-functional teams to resolve partner concerns efficiently. Improved restaurant partner experience through continuous follow-up and operational support. Assisted in maintaining smooth day-to-day restaurant operations.
Built strong customer relationships and consistently achieved monthly sales targets. Delivered personalized customer service to improve customer satisfaction. Increased store revenue using effective sales and upselling techniques. Handled customer inquiries and resolved issues professionally.