Camby, Indiana, United States
Operations Professional | Driving Team Excellence & Process Optimization at Amazon Results-driven Process Assistant at Amazon IND8, a high-volume Reverse Logistics facility, with a proven track record of delivering measurable operational improvements. Currently bridging 13+ years of leadership with an Undergraduate Certificate in Operations and Supply Management to specialize in circular supply chain strategy and global logistics frameworks. Key Achievements at Amazon: National SPAR Implementation: Selected as 1 of 7 representatives to lead the launch of Specialized and Advanced Recovery (SPAR), a critical initiative for maximizing asset recovery within the reverse supply chain. Operational Flexibility: Directed cross-training for 38 Associates across Amazon Resale (AR), C-RETS, and ILS, increasing shift adaptability by 15-25%. Value Recovery: Manage Front-Half (FHD) operations focused on grading, processing, and recovering value from returned inventory. Process Optimization: Implemented material handling strategies that reduced cycle time by 10% through workflow analysis and bottleneck reduction. Rapid Advancement: Promoted to Process Assistant within two years and recognized thrice as Employee of the Month for leadership excellence. What I Bring: With 13+ years of progressive experience across telecommunications, banking, and technology, I combine deep operational expertise with a focus on Safety, Quality, and Productivity. I excel at managing diverse teams during high-intensity, 4-day (Front Half) shift blocks, utilizing data-driven insights to ensure seamless shift hand-offs and 24/7 continuity. Core Strengths: Team Leadership & Development | Supply Chain & Resource Management | Performance Metrics (KPIs) | Process Optimization | Cross-Training & Workforce Development | Data Analysis | Root Cause Analysis Education: Undergraduate Certificate in Operations and Supply Management (In Progress, Expected 2027) B.Sc. in Sociology & Anthropology (WES-evaluated, 2024)
Manage and mentor Associates operating Blancco data erasure equipment; conduct performance reviews and provide real-time coaching to RTPS Associates • Spearheaded cross-training initiative (Q1/Q2 2025) training 38 Associates across 4 operational areas (AR paths, CRETS Problem Solve, CRETS Processing, ILS), achieving 15-25% improvement in operational flexibility over 4 months • Selected as key site representative (1 of 7 IND8 employees) to lead 2-week specialized SPAR training at LEX2, driving nationwide implementation across U.S. Relo Sites • Implemented strategic supply bin placement and tote system redesign, saving 5-7 minutes per Associate per shift and achieving 10% reduction in material handling time • Monitor productivity metrics via SOS tracking system; ensure compliance with data security protocols; operate and troubleshoot Blancco data erasure systems • Foster inclusive team environment by communicating with diverse workforce (40% non-English speakers)
Safety: Lead daily 'Stand-Up' meetings and conduct safety audits to ensure a 100% compliant work environment for a team of 30 associates. Quality: Monitor real-time metrics to identify and resolve defects (DPMO), ensuring inventory integrity across the site Productivity: Manage labor allocation and flow to hit hourly throughput targets, proactively identifying bottlenecks in the [Inbound/Outbound] process.
Key Achievements: Operational Flow: Coordinate labor allocation and real-time throughput to hit shift goals (CPT/Rate), ensuring seamless end-to-end supply chain execution. Process Improvement: Identify and resolve bottlenecks using Lean methodologies, reducing downtime and improving unit-per-hour (UPH) performance. Quality Control: Audit Standard Work and monitor DPMO to ensure inventory accuracy and customer satisfaction. Safety Leadership: Spearhead 'Safety First' initiatives for the Front Half (Sun-Wed) shift, maintaining zero recordable incidents across my assigned department by conducting daily safety audits and 'Stand-Up' briefings
Led complaint resolution achieving 100% compliance in documentation and resolution tracking; managed 300+ monthly complaints with 10-day average resolution time (29% better than 14-day target) • Reduced resolution time by 25% and increased customer satisfaction by 40% through process improvements and cross-functional collaboration • Conducted data analysis of 1,000+ annual complaints, delivering actionable insights that reduced recurring issues by 40% • Coordinated across 10+ departments and 50+ branches to ensure timely and effective complaint resolution • Trained 50+ staff members on complaint management procedures; partnered with Consumer Protection Department ensuring regulatory compliance
Led complaint resolution achieving 100% compliance; managed 300+ monthly complaints with 10-day average resolution (29% better than 14-day target); reduced resolution time by 25% and increased customer satisfaction by 40% • Conducted data analysis of 1,000+ annual complaints, delivering actionable insights that reduced recurring issues by 40%; coordinated across 10+ departments and 50+ branches • Trained 50+ staff members on complaint management procedures; partnered with Consumer Protection Department ensuring regulatory compliance