Greater Brighton and Hove Area
Area Manager with 20+ years’ experience leading multi-site operations with full P&L, EBITDA, and commercial project ownership. Proven leader in driving profitability, retention, and compliance across national and global portfolios, spanning independent sites and major international brands. Architected a £15.6m revenue protection programme adopted at director and CEO level and embedded across the operations. Specialist in turnaround strategy, NPS transformation, audit excellence, revenue leakage prevention, and leadership development. Consistently recognised as top-performing Area Manager, achieving highest KPI scores, bonus results, and delivering director-level projects with best-in-UK outcomes. Core Competences: People Strategy & High-Performance Culture – Trusted senior leader building, coaching, and retaining multi-site leadership teams; driving accountability, engagement, and succession to exceed P&L, EBITDA, NPS, revenue, and retention targets. Presentations & Stakeholder Communication – Expert in designing and delivering high-impact presentations for senior leadership, training programmes, and commercial initiatives. Project Management & Commercial Growth – Experienced in ideating, executing, and analysing projects to drive revenue and operational success. Operational Communication & Insight Reporting – Skilled in producing senior‑level presentations, dashboards, and analytical reporting that support commercial decision‑making and align stakeholders across multi‑site operations. Learning & Development / Talent Mentoring – Strong at onboarding, coaching, and nurturing team growth; adaptable communicator across all levels. Creative & Technical Tools – Highly proficient in Microsoft Office Suite, Excel data analytics, CRM platforms, and creative software; designed and directed senior-level training packages. Facilitation & Leadership – Agile and inclusive leader, managing senior training, legal, compliance, and complex employee/customer relations with positive outcomes. Operations & Sales Leadership – Extensive experience in multi-sector operations and sales (Leisure, Retail, Office Services), consistently achieving targets, bonuses, and leadership recognition.
Senior commercial leader with full accountability for P&L, EBITDA, and commercial performance across six centres in the South East, £4m+ annual revenue responsibility, within a rapidly expanding global organisation operating 5,000+ locations across 120 countries. Full ownership of P&L, EBITDA, KPIs, forecasting, and commercial strategy across multiple centres; successfully returned all sites to sustained profitability, enabling further regional expansion. Headhunted to provide specialist leadership support across multiple IWG brands, advising senior leaders and strengthening performance across wider UK operations. Designed and implemented training programmes covering NPS, H&S, compliance, retention, difficult situations, and recurring revenue, driving consistent year-on-year commercial growth. Built and led high-performing leadership teams through structured recruitment, onboarding, coaching, and succession planning up to Area Manager level, significantly improving retention and internal progression. Created compliance frameworks from the ground up (including Jersey), surpassing audit standards; processes remain embedded and in use. Led customer experience strategy and NPS improvement across the South East, achieving top UK performance through data-led insights, engagement initiatives, and friendly competitive frameworks. Operationalised robust debt management strategies, achieving £0 debt recognition across the area while maintaining strong client relationships. Partnered with commercial and partnership teams to assess local markets, outperform competitors, and support the introduction of new partner sites across the South UK.
Care Logistics Manager for Brighton region, which is 11 Branches in East Sussex. My role is the following: • Ensure all necessary resources are in the right place at the right time to deliver excellence. •Coordinate logistical activity within region and responding to all requests. • Develop a constantly improving, efficient logistical operation within the region. • Accountable for all transfers of the deceased, coffins, funerals, vehicles and paperwork. • Communicate effectively and engage with all necessary colleagues. • Coach and lead the team to always focus on achieving business objectives. • Complete performance reviews and support the team to achieve their personal development plans. • Analyse and review time in care to make sure we deliver in a timely manner. • Control of recruitment, payroll and scheduling for the team. • Ensure the team are fully compliant with operations, policy and processes. •Responsible for Embalming and preparation services. • Participate in HR processes. • Solve all logistical problems and escalate service issues. • Accountable for time care, payroll budgets, operational scores, facilities and audits. • Maintain high relationships with colleagues, hospitals, mortuaries, nursing homes and hospices. • Safeguard all team, contractors and clients by following all aspects of Health and Safety policies and procedures.
Senior commercial leader with full accountability for P&L, EBITDA, and commercial performance across three high‑volume cinema locations, each with £9m+ annual revenue responsibility. Full ownership of commercial performance, forecasting, and operational delivery; consistently achieved revenue, admissions, and RPG growth following takeover of each site. Led teams of 40–100 employees, including management teams, driving performance through structured training, incentives, and engagement initiatives. Optimised market-leading performance through competitor analysis, expert film scheduling, and demand-led programming aligned to local audiences. Built strategic partnerships with local businesses, media, and community organisations to drive incremental revenue and brand visibility. Achieved best-in-brand performance through promotional execution, consistently selling out promotional stock. Led full compliance across H&S and operations, surpassing annual audits and regulatory standards. Improved audit outcomes to 100% training compliance and 92% HR audit scores. Transformed customer experience and NPS, increasing scores from 25 to 100, achieving top statistical performance across the brand. Selected as part of a core project team to launch a new Customer Experience Programme across Empire Cinemas.
High‑volume flagship sites across London, supporting 300+ employees and major national events. Key member of the events leadership team delivering the London Film Festival, welcoming over 100,000 customers in two weeks, alongside large-scale experiential events. Led recruitment, onboarding, training, and scheduling of 300+ employees, supporting high customer satisfaction and strong commercial results. Owned HR, retail, compliance, training, and performance analytics, delivering improved spend per head, retention, and audit outcomes. Built strong succession pipelines through coaching, buddy systems, and structured development, driving internal progression and retention. Headhunted and promoted within the business due to consistent delivery of commercial and operational KPIs.