New York, New York, United States
adammemak.com Hands-on leader focused on growing scalable companies and teams and inspiring them to do their best work. Champion for productivity, efficiency, user experience, and continuous improvement. 16 years of IT experience across Education, Tech, FinTech, Opensource, Robotics/R&D, Real Estate, and HealthTech industries. Focusing on sustainability and scalability, I specialize in consulting and identifying specific needs and areas of maturity at the personal, departmental, and organizational levels with experience implementing improvements in company sizes of 100, 1000, and 100,000 employees. Deep experience scaling internal IT functions within fast-growing mid-to-late stage startups. -Values- Always have fun no matter what you're doing. Challenge everything and be open to being challenged. If you see something to fix, go fix it. Approach everything with a strong customer-service-oriented attitude. Give and request feedback often. Foster an environment of psychological safety.
• Orchestrate comprehensive cybersecurity strategy, GRC functions, and physical security. • Lead HITRUST r2 certification renewals to maintain rigorous health-tech compliance standards. Leverage Vanta trust management platform to manage evidence collection and continuous compliance monitoring. • Own the security incident response program – leading triage, escalation, and remediation across CrowdStrike, Code42 Incydr, Panther SIEM, and AWS GuardDuty alert pipelines, including tabletop exercises and executive reporting.
• Rebuilt the IT organization from scratch – hired senior talent, created a Systems Engineering function, and established SLAs to standardize service delivery. Built OKRs and an IT maturity roadmap that took the team from reactive support to a lean, strategic operation. • Engineered smart ticket routing and response automation, deflecting 16% of tickets and improving SLA accuracy. • Built the Identity and Access Management program. Engineered IPaaS automations in Workato and Okta Workflows, leveraging rest APIs and Ruby logic to automate user account lifecycle and cross-platform access. • Architected and deployed an Okta Device Trust framework with adaptable, risk-based access controls. • Led a post-acquisition technology integration and uniformity, merging disparate platforms and data environments.
• Built and deployed the following foundational operations maturity in first six months: -- Okta SSO, password vault platform migration, changelog system, project management program, communication standards, design doc standards, IT maturity model, IT ladders, application catalog, asset inventory platform, automated laptop collection solution, automated home equipment ordering tool, company org structure standard • Architected IT systems and processes to be compliant-by-design with HITRUST and HIPAA frameworks, streamlining security and customer audits. • Managed enterprise software renewal and budget for a portfolio of 70+ applications
• Managed IT Support and Engineering teams during 2x company growth and two acquisitions, responsible for IAM (Okta), Account Lifecycle (Tray.io), Endpoint Management (Jamf/InTune), 150+ SaaS and collaboration tools (eg. Google Workspace, Zoom, Slack, JIRA). Provide technical oversight and operational management. Grew team from 1 to 4 different roles, created IT Engineering team and ladders, built and led execution of Scrum project management process, sprints, OKRs, and roadmap planning. Use ticket data to find trends and drive SLA and service improvements. • Led office expansion, moves, and technology readiness for return-to-office program of 5 offices including a new HQ in NYC. Deployed and managed AV, network, digital signage, and physical security cameras and badge access control. Led technical logistics for closing 4 offices. • Managed, advocated for, and reported on allocation and forecasting of $3mm IT budget and spend. • Led technical execution of two acquisitions.
• Built an IT support team of 30+, managing up to 11 direct reports across 6 functions through 3x company growth, acquisitions, international expansion, and 3 office build-outs. Created job ladders and oversaw hiring, team interviewing, and training. Managed bi-weekly Agile project sprints in Jira to improve existing infrastructure. • Managed end-to-end IT support: owned strategy, prioritized projects and defined quarterly objectives, facilitated cross-functional work, and defined SLA success; directed inventory, procurement, asset management, and audits of 10k assets; oversaw A/V events, systems, and support; wrote, collaborated, and approved documentation; provided technical escalation and on-call support for advanced issues with all major desktop and mobile operating systems (macOS, Linux, Windows, Chrome OS, iOS, Android), hardware, software, services, networking, processes, and policies; managed relationships with 20+ vendors. • Drove high-complexity projects and solutions: transformed IT Operations model overnight to support a company-wide remote workforce in response to COVID-19; created various kiosk solutions; reduced annual spend by $350k+ through license audits; ensured policy adherence and provided support for internal compliance audits. • Technical owner and SME for collaboration services such as Okta (400+ apps), Google Workspace, and Slack. • Developed and taught in-person and e-learning Inbox Management course to 400+ employees which helps adopt an efficient email management system. 86% of employees self-reported efficiency increases of 10-30 minutes each day.
• Independently managed global technology services, productivity tool administration, endpoints, and support for 140+ employees across SF, NYC, Berlin, and remote locations with a fleet of 70/30 macOS/Linux. • Decreased account onboarding and offboarding time from 30 minutes to 2 minutes by writing GAM shell scripts, redesigning checklist tools, and driving buy-in from global service owners. • Created an inventory and asset management system for technology equipment and accessories. Restructured hardware procurement with standardized equipment, centralized ordering, and vendor business accounts to decrease cost and ensure new hires have all equipment ready on their first day. • Managed Brivo physical security and access control and upgraded legacy key fob system to proximity ID badges. • Facilitated transition and migration from CoreOS IT systems and services to Red Hat post-acquisition. -Acquired by Red Hat-
• Led initiatives to migrate from Office365 / Outlook and on-prem SaaS storage to Gmail and Google Drive. • Tracked and facilitated execution of 20+ simultaneous IT projects and initiatives using Agile processes. • Managed company-wide cross-functional projects to drive IT and user-focused process improvements, tracking SLAs, KPIs, and QA to maintain and increase user satisfaction. Acted as IT Ambassador to executives and department leads to consult on their changing technology requirements. • Improved employee productivity through 1:1 and group trainings, consulting, and company-wide demonstrations. • Mentored and served as a technical escalation point for the IT support team.