Mount Juliet, Tennessee, United States
I'm a problem solver, project manager, and cancer survivor.
Planned work and system change requests of high visibility to completion under a strict timeline. Mitigated risks and closing issues that occurred throughout the SDLC using an Agile-Waterfall approach to command rapid development and high efficiency with consistent client satisfaction and approval. Created and managed Agile project plans for client requests in areas of Analytics and Fraud & Abuse. Met with clients to discuss concerns and meet requirements and expectations. Communicated status updates to team members and leadership. Collaborated with Resource Managers to ensure optimal work effort. Onboarded and trained PMO new hires.
Owned a process of requesting decisions from Technical Delivery Managers for the purpose of resourcing projects involving maintenance and modification to TennCare systems and servers. Monitored issues, risks, and resources of projects within several workgroups of the Customer Account. Interpreted project estimates at the preliminary, intermediate, and revised phases to properly manage necessary remaining effort and baselines. Submitted and tracked projects through Change Control Board meetings and acted upon decisions. Followed processes and procedures in accordance with CMMI requirements to maintain current and achieve higher certification levels.
Managed a project to build a new SQL VM cluster and migrate existing SQL instance to avoid $400k in maintenance charges (managing financials, schedule, scope, risks, issues, and resource allocations). Supported a Top 3 Strategic Initiatives project administratively by scheduling discussions, recording meeting minutes, facilitating meetings, and managing hardware distribution. Managed all aspects of financials on 5 projects with multi-million dollar budgets. Managed a project to successfully migrate all data from an insecure data center to one with industry leading protection while coming in on schedule and under budget. Created meeting agendas for regularly occurring discussions. Supported facility go-lives in a war room effort while maintaining a high level of customer satisfaction.
Worked with associates to create documentation for Prepress department. Established inventory system for printed goods. Created product labeling standards for all hold-in-stock inventory. Redesigned office for more aesthetic, welcoming feel. Managed wide-format printing department.