Greater Boston
My name is Adam Marks, and I love solving problems. I'm someone who loves using both sides of my brain, whether it be fixing technical issues by creative thinking or creating multimedia pieces of artwork using technology. As a student, I worked doing audio for both films and electronic video games. I played the roles of both a music composer and sound designer, working in such varied software as Logic Pro, Pro Tools, and Wwise. After graduating I found myself really loving working in tech, starting as a help desk analyst, then moving on up to where I am now. I worked in IT Consulting for five years, doing a very interesting mix of infrastructure, cloud, security, and risk analysis work. Currently, I am a systems administrator with a focus on maintaining and developing for the cloud. I'm someone who can learn quick and can bring a unique mindset to help out in any way possible.
➥ Acted as the primary owner of the CCure Security Management System, ensuring its availability, functionality, and performance. ➥ Administered the configuration, updates, and troubleshooting of the CCure system, including integrations with hardware (e.g., card readers, alarms) and third-party systems. ➥ Partnering with the facilities management team, worked as a technical escalation point for all issues involving physical access. ➥ Worked with IT Security, Risk and Audit teams to monitor system access and conduct regular security audits to prevent unauthorized access or potential breaches. Ensuring that all systems and processes comply with industry standards, company policies, and regulatory requirements related to security and data privacy.
➥ As part of the Desktop Engineering team, maintained and supported all end-user-facing services (including Laptops, Citrix, SCCM, Intune, and Office 365) for over 350 users. ➥ Acted as a level 2 and 3 escalation point for end-user issues. ➥ Recommended, designed, and led implementations for process improvements and automation within all aspects of end-user-facing IT. ➥ Performed problem analysis to identify support trends and problem areas. ➥ Built up strong relationships with end users and developed better solutions to improve their technical function. ➥ Translated complex technical issues into digestible language for non-technical users ➥ Built and maintained internal knowledge bases for support products ➥ Developed inventory management system and mobile application using PowerApps to help plan an office move
➥ As part of Global Corporate Infrastructure Services and Global Desktop Infrastructure Services team, supported a global enterprise of over 3500 users. ➥ Designed and managed Access and SSO for all cloud related services (Office 365, Exchange, Google Cloud, AWS, Active Directory, and JIRA), ➥ Provided technical guidance for migration, configuration and setup of SSO for Google Cloud. ➥ Worked as a liaison between the infrastructure and security teams to help remediate potential security issues before they could become a problem.
➥ Planned and implemented rollout of Intune MDM for a small organization (70 users). ➥ Developed and implemented Onboarding/Offboarding process. ➥ Implemented a Microsoft Teams rollout and supported company transition from on site to full time remote. ➥ Supported and maintained technology for a Biotech research lab of 25 machines and related lab software.
International HR Company – Security Analyst ➥ Performed an Archer database migration of 4000 entries into a new system ➥ Developed analytics and automation scripts to easily pull and organize large amounts of information. International Bank – Security Analyst ➥ Investigated and closed over 700 security incident tickets ➥ Based upon results of investigation, developed new automated security analytics. Managed Threat Detection ➥ Provided second-shift Security Operations work. Caught multiple security breaches before they could become incidents. ➥ Developed automated monitoring alerts and analytics using Sumo Logic .
Regional Health Care Provider – Sharepoint Architect ➥ Built customized SharePoint Worksites for each department ➥ Created custom lists and flows to modernize data management, including digitizing and automating flow of forms between departments National Health Insurance Provider – Systems Engineer ➥ Designed, Developed, and Deployed an automatic application deployment and monitoring system, for both applications and packages via SCCM using PowerShell. ➥ Designed, Developed and Implemented a system to SSL into a POP3 inbox, decrypt the attachments and add their content into an SQL database. National Network Security Provider – Security Operation Center Engineer ➥ Provided weekend Security Operations support ➥ Monitoring and ticketing for incidents and issues and provided escalation and support where required Regional Health Care Provider – Infrastructure Support/Desktop Operations ➥ Developed and implemented desktop and server patch management system using WSUS ➥ Deployed and Maintained Infrastructure servers via vSphere ➥ Designed and built six SharePoint Databases
➥ Provided level one IT support to a global organization, including issues from password resets to complex desktop and server issues. ➥ Resolved 40-50 issues per day with QA scores averaging 94%. ➥ Received multiple “Shoutouts” for exceptional customer service.