United States
IT Executive with 18+ years of global leadership experience spanning the U.S., China, and Southeast Asia. Former CIO responsible for enterprise systems, cybersecurity, infrastructure, and PMO governance. I specialize in: -Digital & Cloud Transformation -Building and leading high-performing global IT teams -ERP/CRM modernization (NetSuite, SAP, custom systems) -PMO creation, Agile delivery, and cross-departmental governance -IT cost optimization and value delivery -Scaling IT for high-growth organizations Career highlights include: -Created and led an IT PMO that delivered enterprise-wide improvements in system stability, project delivery, and roadmap execution. -Managed multi-region IT operations across China, Hong Kong, Southeast Asia, and the U.S. -Implemented multiple ERP/CRM platforms, driving automation, data visibility, and process efficiency. -Led enterprise security enhancements, identity systems, and infrastructure modernization. -Co-founded and led a cloud consulting firm in China, serving global clients in manufacturing and commerce. I bring a combination of technical depth, business strategy, cultural adaptability, and executive leadership, aimed at helping organizations transform, scale, and innovate.
• Established first IT PMO based on Agile methodologies that successfully delivered 30-50 project releases to the company each year. • Began Center of Excellence (COE) to educate stakeholders on best practices for project management, as well as how Agile works, why we need it, and what it looks like at Lovesac. • Maintained and reported IT project portfolio to executives, highlighting projects at risk and those that can do better than planned. • Established IT Governance Council (ITGC)consisting of senior executives, IT leaders, and key stakeholders to prioritize IT initiatives, monitor portfolio performance and risk, ensure proper IT resource allocation and facilitate decision-making/guidance. • Facilitated major projects to successful go live and/or aftercare despite major company growth, including NetSuite ERP rollout, Magento website rollout, PredictSpring POS rollout, Manhattan OMS rollout, Gladly Customer Service system and more. • Established all IT Project Management processes, documents and standards where none previously existed as company doubled in size. • Successfully educated all company PMs, managers and executives on PM processes to gain buy in for new, improved processes. • Integrated AI tools AI to automate low-level work and decision making in the PMO. This freed team up for high level work. • Developed Management Development Program training (MDP) to educate employees on professional behavior, leadership, management, leadership and communication skills.
Implemented and integrated new ERP/CRM system, company file system, ID Authentification Management System, Security System (Physical and Logical), WAN and more. Manage all aspects of IT at Aurora, including Oracle NetSuite (ERP/CRM), manufacturing systems, IT and physical security systems, email systems and more. Manage all software and hardware, create and enforce standards for both office and manufacturing space. Oversee servers, network architecture and more. Troubleshooting for PC hardware/software, printers, industrial printers, manufacturing equipment, security equipment/software and more all included.
• Implemented SaaS systems for file servers, AD servers, Exchange Servers and more. • Increased revenue by¥1M+ in 12 months • Managed all aspects of business; including strategic, operational and sales/marketing-based activity. • Reported directly to Board of Directors.
• Co-Founded leading NetSuite Cloud Computing Consulting firm in China. Made firm profitable within 3 quarters of joining full time through sales and operational initiatives • Transitioned client base from small, regional businesses to international western-based firms. • Developed all legal documentation (proposal, NDA and subcontractor templates for pre-sales, project management and post-sales. • Developed all internal Customer Service, Project Management and Sales procedures to ensure quality service and superior products. • Created Trigger University training program. 30% of employees prefer working with Trigger instead of competitors because of it.
• Managed 4 departments (team of 13). Improved IT systems, product offerings, R&D, corporate security, and technical training programs/certifications. • Cut IT expenses 20% in 12 months by implementing SaaS systems like NetSuite OneWorld ERP, Box.net file server and more globally. Provided 6 new global IT systems that allowed business to expand internationally including cloud ERP/CRM system and logical/physical security systems. • Expanded corporate security from regional to global level in less than 8 months. Established 24-hour monitoring support in India, Singapore, Taiwan, U.S. and 5+ offices in Mainland China. Created disaster recovery and security training for all offices. • Lowered cost every year while offering more services and stability in all systems.
• Created and managed IT Department servicing all offices in China, Southeast Asia, Americas and India. Implemented company’s IT strategy and plan globally before given deadlines, under budget. • Received formal recognition for leading migration team of 20 in nationwide NetSuite ERP/CRM system within budget and on schedule. • Standardized/upgraded all company IT infrastructure. Improved data backup 100% for China and India offices. Cut system service down times by 70%+, globally, through improved procedures, policies and training exercises.
• Created procedures and Tivoli monitors that manage system alerts. Designed and implemented monitors for worldwide systems.