Indianapolis, Indiana, United States
Promoted to Senior Customer Success Account Manager
• Lead projects that require deployment of new infrastructure. • Led team of engineers that designed and built the core infrastructure in six strategic Azure regions around the globe. Worked with SME’s to enable self-provisioning of IaaS virtual machines and securely deploy PaaS services. Created 5-year forecast for infrastructure operating expenses. • Led project that that designed and built the core infrastructure to support IBM zCloud in two locations in Italy. Managed migration of 35-year-old application from on premise to zCloud. Leveraged same infrastructure to support IBM Power I disaster recovery. • Managed projects to perform proof of concepts of SaaS services that utilized AWS VPC’s and Cloud Exchange facilities.
• Develop and implement infrastructure for more than 11,000 Windows servers worldwide, and work with IT and business leaders to establish an overall technology strategy. • Designed and implemented software that automated the cleanup of ex-employee home folders, reclaimed more than 75 terabytes of NAS, and generated $240,000 in savings. • Served as lead technician project that delivered new server architecture to multiple field offices and consolidated more than 250 file servers onto 50 NAS appliances. • Relocated infrastructure as part of 15 separate field office moves and two data center relocations, ensuring all critical systems were back online as scheduled. • Led a team of engineers on a project to retire more than 60 Novell Netware files servers and move the data to centrally supported Windows file servers.
• Responsible for ensuring the recovery of critical applications and business functions met their recover point and time objectives. • Led annual recovery exercises by succsessully recovering a business division’s critical applications and functions.
• Member of Windows server team that supported over 700 IBM, HP, and Dell Servers housed in Louisville data center. • Promoted from Junior to Senior Support Specialist in June 2004. • Served as team lead for Novell NDS migration to Windows Active Directory. • Implemented VMWare ESX farm and virtualized over 100 Windows servers.
• Responsible for design, installation, and support of company’s computer systems. • Led project to relocate and consolidate 3 separate office’s computer systems into new office location.