Dubai, United Arab Emirates
Results-driven Retail Operations & Logistics Manager with 13+ years’ experience spanning large-scale retail (FMCG) and industrial logistics across the UK and Middle East. Strong commercial acumen with hands-on experience supporting assortment decisions, store clustering, demand-led planning, and data-driven performance optimization within premium grocery retail environments. Proven ability to lead large scale retail and multi-site operations. Adept at cost control, team leadership, and performance optimization, with a track record of delivering customer-centric service in both fast-paced retail and high value asset environments.
• Led planning optimization of asset deployment across multiple locations balancing demand, capacity and service requirements. • Managed critical path planning for large-scale events, ensuring timely availability of assets across locations such as COP 29, Formula 1 both locally and internationally. • Performance & KPI Analysis performance data to identify risks, inefficiencies, and opportunities for data led decision making for corrective action. • Provides training and guidance to operational teams on compliance, safety checks, and reporting procedures. • Introduced improvements that reduced risks and improved operational compliance monitoring. • Supported clustering and format-specific planning across large networks • Contributed to product range availability, optimization, and launch readiness in premium environments. • Strong experience translating operational data into customer-focused recommendations
• Supported assortment decisions for new dark store launches, including space planning, volume forecasting, and operational readiness to ensure maximum sales and picking efficiencies. • Partnered with category, and planning teams to support range effectiveness across online and dark store formats, ensuring availability aligned with customer demand. • Led day-to-day operations for a large-scale distribution network, managing over 17,000 weekly orders in a 70,000Sq ft warehouse. • Directed a team of 350+ staff, overseeing hiring, training, performance management and process improvements. • Accountable for a 14,000 weekly worked hours labor budget of £167k. • Collaborated cross-functionally to launch two new dark store fulfilment centers, overseeing, range, logistics setup, staffing, and operational readiness. • Developed and executed strategic initiatives to improve productivity, quality, and profitability.