United States
An inspirational leader with over fourteen years international experience working in Nestlé & Nespresso at headquarter and country level. Expertise in driving strategic intent with a proven track record of penetrating markets with new business models and delivering cost savings to the organisation.
• Relaunched Subscription program (Nespresso AutoReplenish) with new branding and value proposition. • Worked with external creative agency defining the new naming convention of the program, using customer analysis to guide decision making. • Collaborated with the Digital team to upgrade the customer facing website unlocking AutoReplenish on the navigation bar, creating new visuals, and assets to reflect the new Value Proposition. • Launched Nespresso AutoReplenish in 38 boutiques, directly creating new training materials, visuals and point of sales material to support the launch. • Collaborated with the Consumer Insight team to deliver 12 Subscription led campaigns, targeting potential subscribers via affiliates, social and marketing. • Launched a beta Loyalty program (built in house), defining key target segments, tailored benefits and emails to reward customer loyalty.
• Manager of the Internal Control regulatory framework driving awareness and compliance across the organisation for over 600 employees. • Managed two Internal Controllers and supported on their development within the organisation. • Created and executed “Internal Control playbook” for retail operations teams writing over 30 Internal Control procedures and presenting to full retail network in the market. • Worked with global credit check provider (FTSE 100 company) for 14 months to implement credit checks across all 42 retail stores in Nespresso UK&I. • Worked in Nespresso Headquarters (Switzerland) with the Global Internal Control team for a 3 month assignment to develop, create and implement new Internal Control policies globally. · Researched and recommended tools to improve the Internal Control environment at Nestlé by supporting the Internal Control management (HQ) in seeking out efficient and effective solutions.
• Responsible for assessing the operations of different Nestlé units including Head Offices, Factories and Distribution Centres performing risk analysis and audit tests across the USA, Canada, U.K, Norway, Sweden, Denmark and Finland. Accountable for reviewing activities within the organisation to verify adherence to the principles of internal controls, ensure compliance with local legislation, and identify operational efficiencies Interaction with a variety of stakeholders in the Nestlé markets, from factory through to headquarter level who rely on decision making to provide actionable recommendations aimed at ensuring compliance and risk reduction
Responsible for assessing the operations of different Nestlé units including Head Offices, Factories, Distribution Centres, Sales Offices and 3rd Party Service Providers by performing risk analysis and adequate audit tests supported by proper data mining methodologies in order to generate a final written report. Key responsibilities include: o Playing a key role in assisting the Audit Manager to perform risk based audit planning by interviewing key stakeholders and reviewing different sources of information. o Comfortable conducting analysis on large data sets by using data analytics techniques and tools available with a view to provide assurance to the organisation. o Ensuring the timely completion of assigned audit chapters (e.g. Finance & Control, Sales & Marketing, Quality Assurance, Supply Chain, etc.), whilst developing clear value added recommendations for any issues that have been identified. o Pro-actively present any issues during the audit exit meeting to the auditees e.g. the Factory Manager/Leadership Team or Business Executive Officer/Leadership Team for head offices. o Investigating processes with all levels of the organisation by conducting interviews with all levels of staff to become familiar with the processes and systems. o Travelled around 30% - 40% of the time mainly in the UK (approx. 30%) but also in other Northern European Markets (approx. 10%) on audit projects lasting up to 3-4 weeks at a time.
Keep product changes up to date in GLOBE (in house system) and develop and implement reporting around workflows which enables trending Mange the development of the NiM (Nestlé in Market) portal for a variety of stakeholders Responsible for ensuring that COGS information is complete in preparation for forecasting
Worked on a confidential project led by Forensic and Dispute services for a client in the financial services industry. The project was a large scale investigation, organised across seven work streams and involving over 100 staff from all areas of Deloitte (Audit, Consulting, Tax and Corporate Finance). Assisting in the preparation of financial analyses and other documentary analysis including data entry and document review, for example: Performing an initial assessment of financial transaction data that have been flagged as potentially contravening regulatory criteria and determining whether further detailed investigation is required. Undertaking investigative research to further analyse certain financial transactions and evaluating whether and in what way these transactions contravene regulatory criteria, including developing a detailed understanding of the transaction and the nature of the underlying parties. Assisting with the preparation of the results and reporting.
Responsible for reporting and maintaining the cash flow using a bespoke system Performed checks to make sure the system was correctly maintained