Toronto, Ontario, Canada
I am a dynamic, insightful and energetic professional. I enjoy being a part of a great team, but also am able to work and succeed as an individual. A true passion for the tech industry, focused on delivering thought leadership to customers on new emerging trends in the IT world.
• Successes include: Creating of numerous cocktail menus, staff sales incentives to drive sales, construct training seminar programs for team growth and performing monthly reviews on team members. • Accountable for day to day operations of the restaurant including, staffing, cost controls, staff training, budgeting, administration and active floor management. • Trained in menu creation, cost controls, and marketing for promotions. • Build and maintain relationships with guests, suppliers, team members and corporate staff.
• Act as a floor manager to aid team members with service recovery, flow of service and cohesive teamwork. • Responsible for busiest, most demanding serving sections, while maintain service excellence. • Ensure all other team members are accountable for their respective duties, ensuring they are fulfilled. • Create a seamless and positive guest experience through interaction and adherence to steps of service. • Assist in training new servers and server assistants to the high standards required by O & B. • Often responsible for service private dining room functions and events.
• Responsible for generating sales in the Technology and Business Supplies division. • Ensuring customer satisfaction levels are maintained and customers have an enjoyable shopping experience. • Receiving, maintaining and organizing all inventory shipped to the store. • Fully trained as cashier; worked to ensure customers had a swift checkout.