Kissimmee, Florida, United States
I’m a dynamic professional with over 8 years of success in sales leadership, staffing coordination, and customer-centric operations across the health & wellness and healthcare staffing industries. Now a Certified Personal Trainer (CPT), I bring a unique blend of fitness expertise, client relationship management, and business acumen to help individuals achieve their goals while driving growth within gyms and wellness organizations. I specialize in creating welcoming, engaging environments where people feel valued—and where training, retention, and community thrive as a result. Previously, as a Membership Coordinator at the YMCA of Central Florida, I led initiatives that influenced member satisfaction, community outreach, and revenue growth. Before that, as a Staffing Coordinator at Elite Medical Staffing, I bridged the gap between skilled healthcare talent and facilities in need, managing client relationships, recruitment pipelines, and complex scheduling to ensure top-tier care and compliance. My focus is building and growing with teams that are aligned, motivated, and committed to delivering results. I’m at my best when leading from the front, solving problems, and creating meaningful connections that drive both growth and retention. [email protected]
As an HR Contact Rep I serve as the first point of contact for internal/external HR inquiries via phone and email. Manage and resolve employee issues with a focus on first-call resolution. Handle high volumes of inquiries while maintaining a professional and empathetic demeanor. Log interactions and maintain accurate case records in internal systems. Assist with HR-related topics such as employment verification, benefits, payroll, and more. Uphold confidentiality and ensure employee privacy in all communications. Guide employees through HR processes and provide accurate policy and procedure information. Collaborate cross-functionally with other departments to resolve concerns.
Certified Personal Trainer delivering structured, results-driven programs tailored to individual client goals. Focused on building strong client relationships, improving performance outcomes, and maintaining a high standard of coaching professionalism.
As a Membership Coordinator, I played a key leadership role in driving membership engagement, retention, and overall growth while ensuring an exceptional experience for members and guests in a welcoming, community-focused environment. Responsibilities: • Lead membership sales and retention efforts by creating a positive and engaging environment. • Supervise front desk operations and support staff in delivering excellent customer service. • Handle membership inquiries, registrations, and account management with professionalism. • Develop and implement strategies to increase membership enrollment and satisfaction. • Organize community outreach initiatives to promote YMCA programs and services. • Track membership trends and provide insights to enhance the member experience. • Collaborate with various departments to support special events and engagement initiatives.
As a Staffing Coordinator at Elite Medical Staffing, I specialized in managing the recruitment and placement of skilled nursing professionals within nursing homes and assisted living facilities. My role involved: - Handling a high-volume of outbound calls and inbound calls daily. Calls regarding filling gaps in scheduling at multiple facilities, additional staffing needs from facilities, assisting temps with onboarding, uploading vital records, certifications etc. Troubleshooting scheduling app for clients and temps. - Client Engagement: Conducting in-person visits to prospective, inactive, and active clients to build strong relationships, understand their staffing needs, and ensure high-quality service delivery. - Recruitment & Placement: Assisting the sourcing team with the recruitment, onboarding, and placement of nursing staff, ensuring that each candidate aligns with the specific needs and culture of our client facilities. - Scheduling & Coordination: Overseeing staff schedules to maintain optimal coverage, addressing any staffing issues promptly, and providing flexible solutions to meet client needs. - Client Relationship Management: Developing and nurturing long-term partnerships with client facilities, enhancing satisfaction, and addressing any concerns or feedback. - Compliance & Documentation: Ensuring that all staffing practices adhere to regulatory standards, maintaining meticulous records, and managing documentation related to staffing and compliance. Dedicated to delivering exceptional service by leveraging my organizational skills, attention to detail, and commitment to meeting both client and staffing needs. My goal was to ensure that every facility receives the highest level of care and support through effective staffing solutions.
• Develop and implement effective sales strategies to achieve revenue goals and increase membership numbers. • Lead and motivate a team of sales professionals, providing guidance, training, and support to ensure individual and team success. • Collaborate with other departments to create integrated marketing campaigns that promote YMCA programs and services. • Analyze sales data and key performance indicators to identify areas for improvement and implement corrective actions. • Foster positive relationships with existing members and potential clients, addressing their needs and concerns to enhance overall satisfaction. • Coordinate and participate in community outreach events to promote YMCA programs and engage with the local community. • Stay informed about industry trends and competitor activities to adapt and refine sales strategies accordingly.