Seattle, Washington, United States
I’m a support leader who thrives in fast-paced environments where clarity, empathy, and systems thinking matter most. At vidIQ, I’ve scaled the Creator Support team through growth, transitions, and increasing complexity. I stepped into department leadership during a pivotal moment, rebuilt internal workflows, documentation, the Help Center, and introduced AI tools to improve efficiency — without losing the human connection our team is known for. Along the way, I’ve worked closely with Product, Engineering, Marketing, and now our Coaching team to solve cross-functional problems and improve how we support creators across the business. I care about building empowered, resilient teams, reducing friction for both customers and colleagues, and solving the problems that actually move things forward. Outside of work, you’ll most likely find me in the mountains 🏔️ or on the road 🚗 — hiking, camping, snowboarding, or traveling somewhere new. If you're into support, CX, leadership — or long mountain trails — I’d love to connect 🤝.