Tamale, Northern Region, Ghana
Currently, I work as an Indirect Sales Supervisor in a Telecommunication company (AT Ghana Limited), where I manage over 500 private small and medium-sized retailers to sell the company’s portfolio of product and services. That is, I manage the downstream supply chain by ensuring timely delivery of orders and maintain desired service level within my assigned territory. I ensure product right quantity of product availability at all retail point through daily sales accompaniment with retailers. Working with these small business owners has equipped with problem-solving skills and exposed me to some viable business development practices. I have also worked as a Retail Dealer Supervisor at Millicom Ghana Limited in the year 2017. My core responsibility was to ensure distribution excellence within the Greater Accra Metropolis in Ghana. Also in the year 2015, I was a Retail Shop Executive in the same company where I was responsible for driving enhanced customer experience in a retail shop in Accra. In the year 2013, I chose to serve as a Teaching and Research Assistant at the Department of Geography and Rural Development at Kwame Nkrumah University of Science and Technology in Kumasi, Ghana. My job responsibility was to conduct tutorials for undergraduate classes and assisting thesis students in collection and analyzing of data. I was also tasked to Organize field trips for undergraduate students.
Responsible for subscriber acquisition through Retail Points within my assigned territory. Manage and train retailers on activation processes. Maintain and grow active productive retail base in my assigned area. Ensure adequate availability of sim and scratch cards at all retail points. Implement Picture of success at all retail points according to trade marketing standards. Promptly communicate activation targets, promotions, product, and commissions structure to all retailers. Identify Market and Trade opportunities. Gather Market Intelligence and feedback to Regional Sales Manager. Plans, executes and feedback BTL (Below-The-Line) activities with external agencies. Increase AT quality Mobile Financial Service retail network in the region, collaborating to enhance active retail base monthly with a primary aim to substantially enhance the CICO business. Plan and execute training and all forms of fora to ensure that Mobile Financial Service retailers as well as distribution teams/partners are. aware of AT Mobile Financial Service propositions and incentive schemes.
Responsible for distribution excellence within my assigned territory. Develop beat and route plan for salesmen; Gathers Market Intelligence and feedback. Train and coach dealer salesmen on basic call procedures. Ensure zero out of stock at dealer warehouse through weekly and month-end stock taking. Ensure 100% utilization of Distribution Management System (DMS) by all salesmen whilst ensuring that all sales are captured through DMS. Ensure product right quantity of product availability at all point of sales (POS) through daily sales accompaniment with dealer salesmen. Cascade targets to dealer salesmen and ensure its achievement. Plans and executes dealer sponsored sales schemes. Promptly communicate promotions, product and prices at POS.
Ensuring that all customer queries/complaints are resolved as per SLAs. Responsible for driving enhanced customer experience in the shop. Enforce adherence of all customer service procedures and processes. Engage in all team briefing and coaching programs to enhance service delivery in the shop. Ensure healthy acquisitions and compliance on activations. Ensure good ratings on T-NPS and CES.
Conducting tutorials for undergraduate classes. I performed this duty for the following classes: Introduction to Physical Environmental Systems and Principles of Cartography. Assisting undergraduate thesis students in collection and analyzing of data. Organizing field trips for undergraduate students.