Shortstown, England, United Kingdom
An experienced and passionate Senior Solution Delivery Business Analyst with approximately ten years of experience evaluating and improving business systems at leading Energy Software & Consultancy Providers, and contract & licensing for a global construction and service business. Effectively researching and analysing data sets to improve business processes, design, cross-team collaboration, stakeholder support, implementation, deployment and crisis management. I have a strong foundation in Atlassian Suite and Agile methodologies. I hold a First Class degree in English Language and Literature from the University of Nottingham, having honed my analytical and communication skills, which are vital in negotiating contracts and conducting software licensing audits. This educational experience, coupled with my technical expertise, underpins my commitment to fostering operational excellence within new and ongoing contractual frameworks.
FTC
FTC - Professional Energy Services Limited (PES) is one of the longest established commercial energy consultants in the UK, providing all in one industry-leading software for energy reporting and consumption analysis. PES delivers end-to-end energy and utility management services for organisations and businesses with a diverse team of energy brokers and consultants to meet the needs of the ever-evolving utilities market. https://www.professionalenergy.co.uk/consultants/
FTC - Supporting the Kier License Manager and the Kier Supplier Manager in ensuring license compliance across Kier Group and the efficient management of in life contracts by: • Supporting the joint Vendor Management Office (VMO) with the Kier outsource partner • Administering the Kier contracts register in line with policy • Updating and maintaining a record of Kier’s license entitlement • Processing contract renewals • Supporting the monthly Supplier Renewals Board • Supporting software licensing audits • Maintaining contract summaries
In this role I have: • Developed and implemented a comprehensive IT strategy to align business objectives with technological solutions. • Collaborated with cross-functional teams to create design solutions that meet business goals and user needs. • Conducted a comprehensive analysis of existing business processes to identify inefficiencies and develop solutions to improve operational efficiency, identifying new technologies and services that provided cost-effective solutions for business needs. • Regularly liaised with external and internal developers and product managers to oversee the implementation and upgrading of critical client systems and maintain effective project flow. • Managing Stakeholder workshops, presentations and training to facilitate communication and positive client relationships and recommend appropriate solutions. • Provided analysis and reporting on customer monthly usage and performance statistics and utilise these to provide operational efficiency recommendations. • Took ownership of internal projects and assisting in a project owner and scrum leader capacity; Maintaining advanced familiarity of various agile and waterfall project management application suites and systems. • Developed and implemented a business continuity plan that ensured business operations continued seamlessly in the event of a crisis. Implementing automated and manual recovery, quality assurance and quality-control strategies. • Supported third-line capacity and helping to resolve critical issues, coordinating with other business areas to ensure the fulfilment of SLAs. • Remained abreast of industry change and market participant action, to collate relevant information into monthly externally facing reports.
Graduate IT Consultant I Supported an IT support system that reduced help desk tickets and improved usability.
Duties and Responsibilities: 1. To act as a support analyst in providing data and managing the collection, analysis and reporting of mental health, community and child health data. 2. To use knowledge and judgement skills to proactively investigate and adapt information reporting systems along with the specialist analysts to meet the requirements of the Trust. To offer expert advice on the feasibility of information requests based on detailed knowledge of data & structures. 3. To introduce new reporting systems and data collection programmes and co-ordinate their implementation with professionals and service groups Adapt and re-allocate current data to meet changing needs of departments and government legislation. 4. To use knowledge of current information systems to tailor them to meet changing needs of primary users. 5. To generate, manipulate and interrogate complex datasets and testing scripts and provide comprehensive analytical and statistical support to developers 6. To obtain, document and agree clear specifications of the requestors needs through detailed analysis of their requirements. 7. To write queries using SQL, Microsoft Access, Microsoft Excel and other products to extract regular and ad hoc information requests. 8. To investigate patterns and trends where there may be a wide range of causes/factors and use analytical skills to identify possible explanations and solutions. 8. Communicate information clearly and make it meaningful to non-analytical professionals. 10. Train health staff throughout the Trust in the use of a wide range of complex applications