Bradenton, Florida, United States
Career technologist and community connector specializing in AI-powered developer experiences that scale to 180M+ engineers worldwide. I thrive in building strong customer relationships, holistic decision-making, and enabling teams to harness AI and open source for accelerated software development. I write Main Branch, https://mainbranch.beehiiv.com/ a newsletter about developer fundamentals in the age of AI, available in English, ZH and Spanish.
- Facilitated exceptional experiences for customers by understanding their objectives and helping to drive adoption of core functionality. Primary trainer and implementation specialist for onboarding of new accounts. - Worked with customers to establish critical goals, and other key performance indicators and helped customers in achieving their goals. -Trusted advocate for customer needs and manager of account escalations using Zendesk, with a 100% positive rating average. - Represented ODILO in multiple industry conferences, performing product demos to prospective customers and delivering value to current customers with refresher training in multiple languages. - Developed and executed seven seasonal marketing campaigns including social media strategies cross-platform (Facebook and Twitter), in innovative and strongly engaging ways
- Facilitated and maintained effective communication between the Atom text editor developers team and the Atom Open-Source community of over a million users. - Triaged issues in Atom’s repositories, reproducing bug reports, aids in prioritization and execution of feature requests. - Created comprehensive technical release notes for the Atom blog.
Responsible for the general operations of the Construction division, including management of all accounts. Exceeded expectations in REO rehabilitation projects; raising the company’s Fannie Mae rating score to an all-time high.
Provided account and application support to customers, specifically regarding software functionality and troubleshooting of system configuration