Achim Zimmermann

Quality Manager

Eschweiler, North Rhine-Westphalia, Germany

About

• Finalist of Nokia Quality Award „Customer Excellence 2014” • Winner of ”Nokia Delivery Excellence Award 2014” for Europe / Latin America • „Vodafone Recognition Award for top achievement“ due to automated migration concept • Six Sigma „Black Belt“ education • Improving Deutsche Telekom customer satisfaction by 30 points as part of a six sigma project (operative savings > 1 Mio. Eur) • Lead cost reduction project (operative savings > 6,1 Mio. Euro) • Project lead of an international virtual team • Extensive know-how in handling complex projects • Strategic and analytical thinking and acting • Responsible for complex technical implementations for all mobile operators

Experience

  • Quality Manager „Global Business Team Deutsche Telekom“ at Nokia
    Mar 2013 - Present · 13 yrs 4 mos

    • Main contact for all affiliates to address critical/quality issues • Customer satisfaction survey analysis and improvement program execution including customer feedback • Driving lean six sigma belt program within Customer Operations and execution of projects • Providing Quality Reports, internal and external • Promotion of global quality initiatives • Driving Regional Quality Reviews including Quality KPI monitoring and improvement activities • Identifying and driving usage of best practices across teams

  • Nokia & Siemens (Düsseldorf)
    • Project lead and System specialist
      Apr 2007 - Feb 2013 · 5 yrs 11 mos

      • Project lead “Optimization mobile network for the Olympic Games London 2012” • Development of an automated Vodafone migration concept • Responsible project lead for complex problem analysis • Development analysis software for optical performance issues • Development of automated „Healthcheck“ procedures • Development of data traffic separation model over fiber technology

    • Project lead and Head of Technical Assistance Center
      Oct 2001 - Mar 2007 · 5 yrs 6 mos

      • Technical Lead of the Europe Support with 40 employees • Project lead “Optimization mobile network for the world cup 2006” • Project lead "Top on Air" to decrease EBIT potential • Execution of economic analysis • Management of a project increased effectiveness (Operational Savings > 6,1 Mio. Euro)

    • System Engineer
      Mar 1991 - Sep 2001 · 10 yrs 7 mos

      • Development of automated test routines • Centralized customer contact for in-depth analysis • Education and training of employees • Execution of customer workshops • commissioning and deployment of mobile base stations