Greater Cleveland
I am passionate about technology. I love to solve complex problems.
• Utilize database system (Integrated Logistics System-Supply (ILS-S)) to provide supply and equipment support for missions. • Collaborate with other departments to integrate logistics with 5 organizations or processes, such as customers, order management, accounting, or shipping. • Interpret data on logistics elements, such as availability, maintainability, reliability, supply chain management, strategic sourcing, and supplier management for over $500 million dollars of assets. • Analyze all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies.
• Apply knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Receive payment by cash, check, credit cards, vouchers, or automatic debits. • Answer customers' questions and provide information on procedures or policies.
• Executed tests, maintained, and monitored over 100 computer programs and systems, including coordinating the installation of computer programs and hardware to keep computers at 100% functioning. • Conducted and analyzed network performance and reports on data input or output to detect problems, identified inefficient use of over 50 computer resources, and performed capacity planning. • Authenticated stability, interoperability, portability, security, or scalability of systems architecture for over 25 systems.
• Set up and tested various equipment, including sound equipment, before each event. • Selected and played music appropriate for the crowd. • Reviewed crowd control procedures before the beginning of each event. • Men's Basketball Disc Jockey.
• Managed day-to-day help desk operations including ticket prioritization, tracking, and timely resolution, as well as technical support to over 4,700 staff, 1,200 faculty, and 15,000 students for all computing devices within the university. • Controlled complex hardware, software, and network problems to accurately resolve issues, and prepared over 100 reports summarizing and analyzing the issues. • Installed equipment for employee use, ensuring proper installation of cables, operating systems, and appropriate software. • Computed commands and observed system functioning to verify correct operations and detect errors.