Oujda, Oriental, Morocco
Chili Piper is the first all-in-one Demand Conversion Platform, helping you convert more inbound and outbound leads into qualified sales pipeline. It streamlines the handoff process in every inbound and outbound channel, consolidating many of the point solutions you use today. Form Routing, Chat, Lead Distribution, and Scheduling can now live in one platform with shared teams, routing rules, and reporting. That means easier maintenance and a much more complete picture of how you’re converting leads across the funnel. And the results speak for themselves. Teams are doubling their conversion rates, increasing show rates to 90%+, and saving 20+ hours per week distributing leads. Learn more at chilipiper.com
• Maintain and expand over $15 million annual renewals • Serve as primary contact and advisor for all customer related activities • Business review delivery • Advocate for customers leading internal teams and projects to solve customer’s needs • Monitor customer health, identify risk, develop success plans, and deliver recommendations • Analyze customer’s survey results and deliver solutions based on internal and industry best practices
• Define and optimize customer journey • Drive true value for customers • Lead cross-functionally to drive customer success • Drive alignment with Renewals & Expansion and Sales • Own key metrics for the team • Recruit, mentor, groom and inspire a world-class team • Achieve operational excellence
Jive is the leading provider of modern communication and collaboration solutions for business. Our products apply powerful technology that helps employees, partners and customers work better together. Inside companies, Jive-powered enterprise networks dramatically improve employee productivity, alignment and innovation. Externally, Jive supports vibrant customer and partner communities that drive higher sales, better service and greater satisfaction. Millions of users and many of the world’s most successful companies rely on Jive day in and day out to get work done, delight their customers and stay ahead of their competitors.
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services • Own overall relationship with Platinum Enterprise clients, which include: ensuring retention, and satisfaction • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals • Advocate customer needs/issues cross-departmentally • Propose new ideas to continuously evolve the customer experience
Aurea Software is a rapidly growing enterprise software company that acquires, manages, and builds mission critical software that thousands of global and mid-market companies use to run their businesses and create transformative customer experiences. We pride ourselves on deeper and more intimate relationships with our customers, and a fanatical commitment to 100% customer success.
E-Tend is a creative agency that innovates, delivering ideas to fire the imagination, influence people and inspire conversation. We push the boundaries of storytelling in the digital space. We provide business insight and deliver creative ideas across multiple platforms. We are as comfortable building new brands and online systems as we are reinvigorating existing digital communications.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects • Measure project performance using appropriate tools and techniques • Report and escalate to management as needed • Track project performance, specifically to analyze the successful completion of short and long-term goals Develop innovative ideas