Nigeria
Do you want your customers to become loyal brand ambassadors? I’m Abosede Peace, a results-driven Customer Support & Client Experience Specialist with 5+ years of experience helping businesses across SaaS, E-commerce, tech, beauty, and transportation industries deliver exceptional customer experiences. I understand the challenges businesses face with delayed responses, inconsistent support, and customer churn, issues that directly impact revenue, brand reputation, and team efficiency. I help companies solve these challenges head-on by delivering fast, empathetic, and high-quality customer support that keeps clients satisfied and returning. Here’s why I stand out: • Recognized as the “CSAT/Night Queen” and top three in CSAT excellence for 2025, maintaining 90%+ quality control and 90%+ CSAT ratings. • Resolved 200+ tickets per shift with a solutions-first approach, even under high-pressure conditions. • Awarded Best Support (CSAT) just 3 months after joining my previous organization, proof that I deliver results fast. • Skilled across voice, chat, and email support, and experienced in tools like Zendesk, Chatterbox, Slack, and CRM platforms. • Experienced in client onboarding, helping companies retain customers, reduce churn, and create seamless support journeys. • Collaborative with remote teams, ensuring smooth workflows and excellent communication across time zones. How I solve your problems: 1. Quick Assessment: Review your support processes to identify gaps causing delays or frustrated customers. 2. Seamless Execution: Take ownership of customer interactions, delivering accurate, timely, and empathetic support that builds trust. 3. Proactive Retention: Anticipate client needs and prevent issues before they escalate. 4. Continuous Improvement: Track patterns, provide actionable insights, and refine workflows to improve CSAT, NPS, and customer loyalty. Whether you need someone to lead customer conversations, handle high-pressure support, or reduce churn, I’m ready to deliver measurable results and elevate your brand’s reputation. 📩 Open to remote customer support, CX, and freelance opportunities 📧 Reach me at: [email protected] Let’s get on a quick call to discuss your priorities and timing, I’m confident I can solve your customer support challenges and turn your customers into raving fans.
• Answering customer queries in a timely and accurate way, via phone, email or chat • Recognizing customer needs and helping customers use specific features • Analyzing and reporting product malfunctions
• Utilized automated training tools provided to deliver exceptional customer service by researching requests and other account maintenance. • Sustained relationships and trust with customer accounts through open and interactive communication • Handled customer's complaints by providing appropriate solutions and alternatives within the time limit also followed up to ensure resolution.
• Provided excellent online Customer service to new and returning clients • Oversaw daily operation of the store, purchases, and stock • Set up an online presence for all products. • Came up with a product campaign that increased sales by 15% • Maintained a safe environment and pro-actively participated in teams meetings.
• Scheduled management company's communication meetings. • Maintained confidentiality of all communication and documentation. • Responsible for assisting management in the execution of the company's project. • Provided key recommendations to the chief executive officer which helped to increase sales by 10%
• Inspected incoming shipments, • Prepared and processed purchased orders. • Maintained a clean and safe work environment. • Proactively participated in terms meetings with supervisors. • Maintained inventory database for materials stocked in a store-based warehouse.