Alberto Borghesi

Head of People Operations & Transformation | Global HR Executive | Telecom & Technology | Driving Large-Scale Business Transformation

United Arab Emirates

About

I am a global transformation executive with a strong track record of delivering large-scale business impact across complex, international environments. I lead People Operations and Transformation at Nokia for Cloud and Network Services, supporting a 20,000-employee organization within a multi-billion-dollar business. My focus is simple. Turn strategy into execution.

Experience

  • Nokia (20 yrs 9 mos)
    • GLOBAL HEAD OF PEOPLE OPERATIONS & INNOVATION - Cloud & Network Services
      Mar 2021 - Present · 5 yrs 4 mos

      Executive leader with end-to-end accountability for global People Operations, Innovation, and Transformation across a 20,000-employee business. Strategic partner to the CHRO and Group HR Leadership Team. • Redesigned the People operating model for a €2B+ business, aligning governance, service innovation, and cost discipline. • Governed a €2M annual People Innovation portfolio and scaled enterprise programs, including “Say Yes to CNS”. • Built and led a global People Consulting and Program Management organization, developing 15 high-potential leaders. • Originated and deployed Nokia Voice, a global mobile platform for early-career engagement; defined strategy, selected vendor, and led end-to-end delivery, strengthening leadership connection and Gen Z engagement.

    • HEAD OF BUSINESS TRANSFORMATION & INTEGRATION - Customer Experience - MEA
      Feb 2016 - Mar 2021 · 5 yrs 2 mos

      Regional executive responsible for large-scale transformation, post-merger integration, and operational performance across MEA. Core leader in the Nokia–Alcatel Lucent integration. • Led MEA execution of the Nokia–Alcatel Lucent post-merger integration as part of the global M&A team • Designed and implemented a unified MEA sales force model and restructured Market Units • Delivered €6M per year in recurring OPEX savings through operating model simplification

    • HEAD OF SALES STRATEGY & BUSINESS OPERATIONS – Customer Operations - Saudi Arabia
      Jan 2012 - Feb 2016 · 4 yrs 2 mos

      Senior leadership role accountable for strategy execution, operational transformation, and profitability improvement for the Saudi Customer Operations business. • Increased operating profit by 15% through disciplined execution of a Saudi-wide transformation plan • Overachieved cash-in targets by 50% and reduced WIP by 60% through governance and process redesign • Designed and delivered the “300 Program” driving €300M revenue, order intake, and cash-in

  • BUSINESS DEVELOPMENT MANAGER - EMEA at Alcatel-Lucent Motive
    Jun 2005 - Sep 2005 · 4 mos

    Regional commercial role focused on customer value realization and solution adoption for Motive IT platforms across EMEA. Partnered with customers to define success metrics, business cases, and process alignment to maximize ROI and drive commercial outcomes. • Led customer value and KPI definition to demonstrate business impact of Motive solutions • Designed adoption and marketing programs to accelerate solution acceptance across key accounts • Supported the €20M Motive solution deal with Telecom Italia through business case development and executive-level customer advisory

  • Siemens Mobile Communications (Milan, Lombardy, Italy · On-site)
    • PROJECT MANAGER - Digital Transformation
      Mar 2004 - Jun 2005 · 1 yr 4 mos

      Transformation role focused on process reengineering and SAP-enabled supply chain optimization within a national service delivery program. Acted as the interface between business, operations, and IT to improve forecasting accuracy, cost efficiency, and execution discipline. • Led process reengineering and deployment planning for a national SAP R/3 program within Service Project Management • Designed a lean end-to-end supply chain model, reducing lead time, excess cost, and work in progress • Developed integrated E2E tracking and reporting tools and led change, training, and adoption across regional teams

    • PROJECT MANAGER - Delivery Services
      Dec 2002 - Feb 2004 · 1 yr 3 mos

      Program delivery role responsible for planning and executing large-scale telecom rollout activities for a national customer. Acted as the primary interface between delivery teams and customer stakeholders to ensure execution discipline and operational transparency. • Led end-to-end rollout planning and execution for the Hutchison 3 telecommunications deployment in Northern Italy • Monitored work in progress and delivery performance, driving corrective actions to maintain schedule and quality • Ensured accurate customer reporting and consolidated delivery governance across rollout teams

  • REGIONAL PROJECT MANAGER - Delivery Services at NOKIA
    Mar 1999 - Nov 2002 · 3 yrs 9 mos

    Regional delivery leadership role accountable for end-to-end execution of a large turnkey GSM and UMTS network rollout for a new mobile operator. Led complex stakeholder coordination across public authorities, suppliers, and customer leadership while managing scale and execution pace. • Directed regional rollout planning and execution for a nationwide mobile operator, coordinating delivery, supply chain, and third-party partners • Led a 40+ person delivery organization, managing resource allocation, risk, and operational performance • Achieved the highest integrated site deployment rate per month across regions, setting a performance benchmark