New York, New York, United States
● Resolved technical issues for 1,000+ users in a global private-equity environment, covering ● Windows OS failures, networking issues, software deployment errors, and hardware provisioning. ● Automated repetitive IT tasks by editing and improving PowerShell and Bash scripts, increasing speed and consistency across user and device workflows. ● Managed enterprise software deployments using SCCM and PDQ Deploy, ensuring accurate remote installations and reducing manual workload. ● Administered access control through Active Directory user groups, maintaining secure permission structures for critical applications and files. ● Performed device provisioning and data migrations during employee computer swaps, ensuring complete transfer of user profiles, files, applications, and settings with zero data loss
Consulted in the maintenance and repair of printers at 3-4 Stony Brook’s residence hall computer labs. Troubleshooted and evaluated projectors and televisions across Stony Brook’s campus. Monitored and discussed campus technology progress with other technicians.
Reprogrammed TV control panel settings to optimize user experience, contributing to a more intuitive and user-friendly environment. Provided remote diagnosis and resolution for diverse computer issues across the campus. Revamped and modernized the interface of Scala digital signage dashboards used across the campus, elevating the visual and functional aspects.
Researched topics related to the Neuroscience of the human brain under Columbia University's Eoistemic Neurology Society. Acquired information on stem cells sustaining cancer cells, organs, and tissues. Viewed diagrams of the human brain before and after drug addictions.
Assisted 3 elementary school students in math, English Language Arts, and science. Inspected and evaluated students’ classwork and homework. Generated study plans based on academic needs; provided guidance and feedback on study sheets; and monitored and discussed progress with parents.