Kochi, Kerala, India
As an Associate at Sutherland, I provide excellent customer service to clients across various industries and channels. I have been working in this role for over one year, and I have developed strong communication and problem-solving skills that enable me to handle complex and challenging situations. I am also proficient in using various software and tools to deliver efficient and effective solutions. I have a passion for learning and improving my skills. which is related to my field of expertise. My goal is to grow professionally and contribute to the mission and values of Sutherland and its clients.
• Developed an in-depth process knowledge to effectively assist customers with complex inquiries, resulting in zero escalations and improved customer satisfaction. • Resolved customer issues for 72 email or 55 chat inquiries daily, maintaining a first-call resolution rate above 90%.