Tulsa, Oklahoma, United States
Professional with a background in business and marketing, particularly within the hospitality and home services industry, I am presently navigating a purposeful career transition toward healthcare and nursing. My journey is defined by a commitment to seamlessly integrate my strategic business knowledge with a genuine passion for healthcare, as I embark on a path to contribute meaningfully to the well-being of others. Fueled by a desire to transition from enhancing customer experiences to directly impacting patient outcomes, I am actively pursuing educational and experiential opportunities to build a robust foundation in nursing. Leveraging my customer-centric approach and adaptability honed in the service industry, I am enthusiastic about bridging the gap between business insight and compassionate healthcare delivery. Eager to apply my diverse skill set in a healthcare setting, I am poised to bring a unique perspective to the sector and make a positive impact on the lives of those in need.
• Oversaw accounts receivable functions, including invoicing, collections, and reconciliation of customer accounts. • Processed and managed weekly payroll for 10+ employees, ensuring accurate and timely salaries, deductions, and benefits distribution. • Conducted thorough audits of time and attendance records, resolving discrepancies, and ensuring compliance with company policies and relevant regulations. • Actively engaged with professionals and potential clients to expand the company's network, foster connections, and identify new business opportunities. • Collaborated with content creators and web developers to ensure SEO best practices were integrated into new and existing content, improving overall site relevance. • Led the end-to-end proposal development process for large commercial projects, gathering project requirements, specifications, and budgetary constraints. • Implemented CRM tools to track and manage leads, opportunities, and client interactions, improving overall sales efficiency. • Prepared accurate and detailed residential HVAC quotes based on customer inquiries, ensuring alignment with company pricing structures.
• Performed market research for prospective clients by utilizing the hospitality business development software, Knowland • Built professional relationships with prospective clients by attending monthly networking luncheons and annual conferences through Oklahoma Society of Association Executives • Conducted monthly in-person sales calls and daily phone calls to prospective and existing clients to continue building professional relationships in the OKC and Tulsa area • Finalized proposals through CVENT and negotiated contracts for future conferences and conventions • Created promotional and marketing collateral for prospective and existing clients for the Marriott Tulsa Southern Hills • Handled reservation lists and transportation schedules for large upcoming conferences for groups comparable to the Blinded Veterans Association
• Prepared earned media reports utilizing Metro Monitor and Microsoft Excel. • Conducted market and competitive research using Google Analytics and SEMrush • Co-created a mock influencer campaign for two existing clients using SEMrush, Google Analytics and Microsoft PowerPoint. • Created digital advertisements for mock influencer campaign. • Studied social media behavior using Facebook Insights.
• Designed a Rheem product brochure for customers purchasing new air conditioning and heating units. • Processed credit card payments and prepared bank deposits daily up to $80,000. • Performed 15 business vendor account reconciliations monthly to ensure correct account information. • Scheduled and delegated appointments for nine technicians for better service and efficiency. • Maintained company Facebook utilizing the social media scheduling software Hootsuite.