Greater Sydney Area
With over 15 years of experience in customer service and 4 years in the construction industry , I am passionate about creating spaces that reflect the personality, lifestyle, and needs of my clients. As an interior design consultant at Metricon, I worked with a team of experts to deliver innovative and customised solutions for residential projects. I enjoy collaborating with diverse and talented people, learning new technologies and trends, and challenging myself to exceed expectations. My goal is to make a positive impact on those I encounter through my work and to never stop learning and growing.
I started PiqueMe Events because I believe events should be fun, memorable, and a little bit magical. I provide unique event hire that get guests talking and make celebrations unforgettable.
After being promoted from my role as Client Coordinator, I stepped into this newly created position to drive innovation across both client experience and workplace culture. In this role, I manage client onboarding/offboarding, lead internal tech and process projects (including website updates and template systems), support external events, and coordinate initiatives that boost morale and engagement. I also oversee CRM data management and continuously look for ways to improve efficiency and satisfaction across the board. Key Achievements: - Designing a streamlined a client onboarding/offboarding process that maps pain points and provides clear solutions. - Creating a company cultural plan and structured approach to celebrating work anniversaries. - Enhancing our sales pipeline through automation and improved workflows. - Launching a booking system for client document collection - Developing master onboarding contract templates - Streamlining branding across the business for consistency and impact
In this role, I wore many hats to ensure smooth operations, client satisfaction and internal efficency. The role span across Client Success Coordination, Event Management, Marketing, Executive Assistance, and Office Operations, each of which has allowed me to take ownership of key projects and drive meaningful impact. Client Success Coordinating - Ensuring clients are onboarded and offboarded smoothly and taking care of general client queries - Managing client surveys and feedback - Taking ownership of client satisfaction over the life of matters - Documenting onto company's CRM Event Management - Booking and organising external and internal events for the company - Live coordination of events - Preparation of marketing collateral and material Marketing - Creating a monthly newsletter sent to clients from the company - Arranging collateral creation/design work via external designers - Reviewing and posting social media content - Creating collateral and presentations Executive Assistant - Diary management for CEP - Coordination of meetings between CEP, clients and staff Initiatives and Achievements: - Developed an automated ticketing system to track post-sale workflows. - Launched more efficient and cost effective project management solutions across the business - Built an automated event workflow for attendee engagement pre- and post-events. - Oversaw a major operational tech stack overhaul, removing five redundant platforms. - Coordination and execution of website launch to align with a major sponsorship event.
After just nine months as a Studio Cadet, I was promoted to Interior Design Consultant — a role that allowed me to work closely with clients to bring their residential design visions to life. My responsibilities included: • Conducting appointments relating to Residential External, Internal and Kitchen products • Producing marked up plans and sketches to drafting teams • Auditing studio documents against final plans and contract • Presenting clients with contract variations • Liaising with Business Partners to achieve client's vision Key skills acquired: - Strong auditing skills - Time management and meeting deadlines - Ability to up-sell product - A variety of product knowledge including (but not limited to) Kitchens, Solar, External building materials - Strong communication with a variety of different clients and budgets
After my career break, I returned to Metricon homes in a new role as Studio Cadet. My role included: • Supporting the Studio team with supporting paper work, assisting clients with re-selections • Assisting clients and Business Partners with ongoing amendments to plans and quotes • Conducting Studio Tours for clients prior to their selection appointments, where clients are shown specific promotions and inclusions • Completing paperwork appointments for MetInvest and HomeSolutions, including completing Colour Schedules, Colour Cards, Highlighted Elevations and Window Furnishing quotes • Adapting to new processes and procedures quickly whilst providing feedback to find more efficient ways and solve problems • Calling and booking clients for multiple appointments and the first responder to studio related client queries. • Training and developing new staff in bookings and procedures • Conducting training sessions for the studio team in new systems Key skills acquired: - Strong understanding of the client selection process - Confidence in answering client queries regarding product, details and their selection process - Ability to adapt quickly to urgent and ad hoc tasks - Professional communication skills Awards/Achievements: - Quarterly Employee Award for Studio M - recognition for showing initiative, and versatility. - Building and formulating a communication tool through a live online document to aid in tracking the progress of pre-construction jobs in the studio used by multiple departments and managers.
I took a 21-month career break to welcome and care for my child. During this time, I also took on a few flexible, casual roles that suited my new schedule. This included working as a game master at an escape room and completing data entry projects. These roles allowed me to stay engaged, keep my skills sharp, and balance work with family life.