United States
Health Administration major with a Criminal Justice minor, combining a strong academic foundation with hands-on experience in customer service, administration, and testing supervision. Skilled in communication, time management, organization, and problem-solving. Previous roles include assisting customers and driving sales as a Sales Associate at Kohl’s, managing appointments and client relations as a Salon Receptionist, and maintaining secure and fair testing environments as a University Testing Proctor. Committed to providing excellent service, supporting team goals, and applying administrative and organizational skills to future healthcare and public service roles.
Prepare testing rooms and materials prior to exams. Verify student identities and ensure eligibility to test. Explain exam rules, procedures, and accommodations to test-takers. Monitor students during exams to maintain a secure and fair environment. Track and manage exam start and end times. Address questions or issues while maintaining testing integrity. Collect and securely submit completed exams. Report any irregularities, misconduct, or technical issues.
I handled calls, emails and walk-in’s, addressing inquiries, booking appointments and confirming reservations Answered phone promptly and directed incoming calls to correct offices. Kept reception area clean and neat to give visitors positive first impression. Resolved customer problems and complaints. Handled cash transactions and maintained sales and payments records accurately. Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors. I assisted with clients check in and check -outs smoothly with the efficient flow of services With maintaining cleanliness and organization of the receptionist area and salon premises Being able to coordinate with stylist and other salon staff to ensure timely service and efficient workflow Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Confirmed appointments, communicated with clients, and updated client records.
I was able to provide exceptional customer service, consistently achieve a high satisfaction rating and positive feedback learned exceptional customer service and communication skills I assisted others in product selection providing detailed information helping others purchase sales I was able to make transactions using the point scale of POS, handling cash and restocking items With issues that happened at this establishment I was able to provide support through them I learned and helped with making and folding attractive displays To provide excellent customer service through the phone and in person to address concerns. Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise. Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges. Built relationships with customers to encourage repeat business. Managed returns, exchanges and refunds in accordance with store policy. Maintained calm demeanor and professionally managed issues in busy, high-stress situations. Helped customers locate products and checked store system for merchandise at other sites. Answered customer questions about sizing, accessories, and merchandise care