Nigeria
With over 12 years of experience across logistics, e-commerce, and mobility, I specialize in designing structured, data-driven operating models that improve cash velocity, reduce asset risk, and optimize fleet lifecycle economics. Currently serving as Associate Vice President, Operations at MAX, where I oversee: • Business Process Standardization • Cash Collections & Credit Operations • Vehicle & Debt Recovery • Fleet Refurbishment & Liquidation My work focuses on turning complex, multi-city operations into disciplined, performance-driven systems. This includes reducing delinquency exposure, accelerating asset recovery, standardizing workflows across markets, and improving capital efficiency. I have led operations across Nigeria, Ghana, and Cameroon, scaled networks into 30+ cities, and managed high-volume fulfillment environments exceeding 40,000 daily transactions. My operating philosophy is rooted in three pillars: Structure drives scale. Visibility drives performance. Discipline drives profitability. If you're building asset-heavy businesses in emerging markets, we’ll have a productive conversation.
Spearheading enterprise-wide business process standardization across 16+ cities, redesigning vehicle subscription lifecycle, cash collections, Debt & vehicle recovery, refurbishment, and liquidation workflows Built and scaled a structured Cash Collections & Debt Recovery operating model (segmentation, risk scoring, escalation matrix, performance dashboards), improving collection efficiency by 28% and reducing 30+ day delinquency by 35% within two quarters. Established a centralized Vehicle & Asset Recovery Command Center integrating data intelligence, field operations, and legal processes—cutting recovery turnaround time by 40% and reducing backlog by over 50%. Designed and deployed an end-to-end Refurbishment & Liquidation framework (intake → assessment → refurbishment → pricing → channel sales), increasing refurbishment throughput by 60% and improving asset recovery value by 22%. Partnering with Product, Finance, Legal, and City Operations to digitize workflows and create real-time visibility into fleet health, cash exposure, and asset utilization—unlocking multimillion-naira cost efficiencies and improved capital efficiency.
- Efficiently managed Business Operations & Excellence, Expansion & E2E Order fulfilment - Facilitated strategies for improving TAT, Business growth & stability - Established process restructuring for 3PL acquisition, performance & retention
- Process improvement design and execution - Cost Optimization and management - Project development for solving complex problems - Performance management and SOP development - Sortation and dispatch management of up to 40k daily shipment
Overall management of sorting operations and distribution of customer orders to all delivery hubs in Jumia Nigeria (Lagos and outstation) Effective SLA pricing, cost reduction initiatives and efficiency Route planning and strategic hub moves across all tiers in Nigeria to ensure customers expectations are met Route expansion, space planning, and warehouse layout design to accommodate continuous expansion 3PL outsourcing and management Process improvement and redefinition to reduce losses and theft control Development, Ownership, and execution of standard operating procedure along within inhouse team and other departments (Delivery Hubs, Seller operations, and outbound processing unit) interventions