United States
Associate board member for a global venture philanthropic organization funding early stage education entrepreneurs
(Previously AMP Life) - Managed life insurance and superannuation disputes - Provided practical and timely submissions to the Australian Financial Complaints Authority to resolve complaints while preserving customer relationships - Provided proactive and strategic legal advice to the business in relation to product and claims disputes - Autonomously managed product-related disputes such as premium rate increases, policy cancellations, servicing disputes, investment performance etc. (resolved over 100+ disputes to date) - Communicated with distressed customers and settled/negotiated resolution of complaints - Assisted counsel with litigated disputes in relation to declined claims, assessment delays - Document review and analysis of medical reports and financial information - Collaborated with various business units to improve processes
- Providing practical and timely submissions to the Australian Financial Complaints Authority to resolve complaints while preserving customer relationships - Providing proactive and strategic legal advice to the business in relation to product disputes - Communicating with distressed customers and settling/negotiating resolution of complaints