Bengaluru, Karnataka, India
Experienced professional with 9+ years of expertise in various areas of Software Development lifecycle such as Program/Product Management , Software Testing , Application Administration and Support , DevOps and Agile practices. Creative yet technically grounded approach to troubleshooting and problem solving. Highly organised and detail oriented when it comes to project management. Designed and implemented new automation methodologies.Certified Agile Practitioner to drive teams with Increased productivity by streamlining and applying the applicable agile practices. Excels at coming up with cost- and time-saving solutions for testing and implementing new processes. Works well with others and keeps calm in high-stress environments. Thorough understanding of technical issues results in delivery of consistently high-quality product. Committed to understanding industry needs and providing maximally effective solutions.
* Collaborating with the cross-functional Software development teams to solve Partner issues. * Become a trusted advisor to Marketplace partners. * Passion for continually improving the customer experience. * Support Partner throughout the Journey onto Atlassian Marketplace. * Quickly identify and solve technical and business challenges related to software delivery. * Writing automation scripts and implementing software applications. * Sketching out ideas for automated software test procedures. * Writing effective and scalable Python services. * Reviewing software bug reports and highlighting problem areas. * Troubleshooting automation software and finalising system procedures. * Continuously improve our documentation (knowledge base and api docs), not only when new features are released but also when customers give us ideas on how to improve our documentation.
* Set up, maintain, and operate test automation frameworks. * Setup and implement DevOps tools and tech to streamline the CI/CD Process. * Investigate customer problems referred by the technical support team. * Create & manage bug reports and communicate with the team. * Able to build different test scenarios and acceptance tests. * Handle technical communications with Partners and Product managers to understand client’s systems or APIs. * Work with cross-functional teams and resolving any level issues for the system.
* Continuously improve our documentation (knowledge base and api docs) * Constantly strategise, conceive and execute internal processes to improve the Customer Success organisation and our service offerings * Feedback customer conversations, ideas, concerns and the like to our product management (PM) and development teams * Identify areas for improvement or enhancement in both the Software Integrity product line and the company functions as a whole. * Perform various testing at various levels of SDLC (Functional , Exploratory , Automation and Performance) * Develop and Perform load tests to validate system performance and stability. * Analyse tests results and work with Developers and Engineers to perform bug fixes. * Develop and maintain automated deployment systems. * Assist in developing and implementation of deployment plan. * Assist in new system development and enhancements. * Attend trainings related to company’s deployment procedures and standards. * Analyse and troubleshoot deployment issues in a timely manner.
Provide broad Technical insight – always consider the bigger picture (technically), identify critical issues for resolution Build & leverage a large communication network, (Customers, Sales, QA, Dev, UX, PM) Maintain and build relationships within the engineering team and key customers Understand, Represent and Communicate, including Creating and running surveys Active participation in the Community forum