Delhi, India
I am a results-driven project management, process improvement and management systems professional with over 20 years of experience. I have a proven track record in setting up and leading the various projects including improvement project teams that promote a culture of excellence in the organization through various processes and services. In my current role of AGM-Aero related business at GMR Delhi International Airport Limited, I am responsible for new business development to increase the revenue through monetizing the land at the airport and from revenue share. I am working on setting up key new businesses like setting up a new Inflight Kitchen, setting up a new ULD MRO facility, working on new business case studies etc. Also I am responsible for project management for key projects like Cargo City 1 project enabling works - Development in 20 Acers Cargo City 2 project enabling works - Development in 30.5 Acers Cargo terminal parking development - 20 Acers of area Tank trucks parking development - 5 Acers of area Development of over bridge & staff parking - 2 Acers of area Connectivity project of UER II to Cargo City 2-converting 2 lane road to 4 lane road In my previous role as Manager-Cargo Operations & Process Excellence I was responsible for ACLC & PAC concession management, enabling works for cargo city projects, DEL cargo website revamp, Business & promotion & Cargo business integration. I was responsible for conducting in-depth cargo revenue analysis, identifying key trends and opportunities for improvement. I was responsible for monitoring and maintaining Quality Management System QMS 9001:2015 for Cargo vertical, monitoring and implementing lean initiatives in cargo areas, identifying initiatives for throughput and process enhancement and driving implementation through stakeholders. I have also made major contributions to key process improvement projects. Prior to that in the role of Associate Manager-Process Excellence at DIAL, I derived Process Excellence beyond Delhi International Airport Ltd, to all their business partners for making IGIA a Lean Airport to enhance the passenger experience, with a focus on DIALean Model (5S, Kaizen, Safety, Idea Factory, ISO, WAA, and PQS). Also maintained ISO 9001 accreditation of DIAL. coordinated with internal & external stakeholders to maintain and manage IMS-QMS ISO 9001:2015, EMS ISO 14001:2015, OH&SMS ISO 45001:2018, digitization of SOP management system, developed QMS internal auditors by organizing in-house training programs.
Professional specializing in Aviation-led New Business Development within the airport ecosystem. Driving identification, evaluation, and enablement of new aero and allied business opportunities including Cargo City developments, ULD/MRO facilities, greenfield projects, airport infrastructure-led businesses, and sustainable mobility initiatives. Led market research, feasibility studies, business case inputs, stakeholder alignment, and regulatory readiness (DGCA, BCAS, AAI, DFS) to support informed decisions. Strong execution exposure through delivery of ₹45+ Cr projects ensuring seamless transition from concept to implementation. Known for integrating commercial strategy with capex planning, concessionaire onboarding, risk mitigation, and cross-functional governance to unlock long-term value in aviation infrastructure and cargo businesses.
Led end-to-end development, operational readiness, and commercial management of large-scale airport cargo infrastructure projects, with a strong focus on business analysis, new project execution, concession management, and revenue optimization. Spearheaded Cargo City site readiness, including barricading works, vendor finalization, PR/PO lifecycle management, and payment closures. Successfully executed utility relocations such as canteens, telecom tower, power, water, sewerage, Substation and drainage through extensive cross-functional coordination with P&E, IT, Horticulture, ALD, C&L, DAPS, vendors, and operators. Planned and delivered alternate cargo truck parking development, covering budgeting, vendor appointment, execution monitoring, inter-department coordination, handover, and seamless operational shift of cargo vehicles from the land parcel which was accupied for the parking from last 40 years. Managed asset identification, verification, disposal, and encumbrance removal, including NFAs, budget approvals, vendor onboarding, execution monitoring, and governance. Led planning and development of Compact Sub-Station (CSS) to shift substation from cargo area. Developed business cases and financial models, agreements, transitions, and revenue analysis for new initiatives. Handled concession management, revenue audits, compliance, fire and food safety audits, certifications, and documentation. Delivered monthly and YTD revenue analysis, weekly cargo performance updates, airline-wise statistics, Krishi Udaan reporting to AAI, and addressed cargo-related queries from multiple stakeholders. Supported leadership with capex/opex consolidation, data analytics, and strategic decision support.
DIALean - Deriving Lean under Process Excellence at IGIA & its ecosystem. • KAIZEN– o Strengthen KAIZEN drive. Tangible benefits INR 38 Cr. for last 5 financial years through implementing KAIZEN on Organization level. o Facilitating DIAL departments to identify the area of improvements & quantify the benefits. o Publication of KAIZEN book. • 5S – o Derived 5S on Waste to Wealth, productivity & efficiency improvement theme. INR 5.7 Cr. savings for last 3 financial years. o Facilitating DIAL departments to implement 5S practices in their respective areas. o Organizing the 5S visits of CEO, Dy. CEO, COO and CQO to various 5S area. o Represents DIAL in various group level 5S reviews & competitions. • Lean Trainings – Designed, organized & conducted all lean related trainings for DIAL & service partners like 7QC Tools, KAIZEN, 5S, RCA etc. • 4 Step Quality Assurance Program - Contributed as key team member in 4 steps quality assurance program which helped smooth operation after COVID-19 lockdown. Management Systems – • Maintaining ISO 9001 accreditation of DIAL. Maintaining & managing IMS (Integrated Management System) – o QMS ISO 9001:2015 o EMS ISO 14001:2015 o OH&SMS ISO 45001:2018 o FSMS ISO 22000:2005 (F&B Service Partners) o QMS ISO 9001:2015 (CISF) • Conducting food safety audits for all the food & beverage service partners at IGIA. Event Management – • Q-Fest – Quality month celebration • Sign De Gratitude – 5S R&R Ceremony • KAIZEN Championship – KAIZEN Competition within DIAL
Rich hands in implementing process improvements and quality initiatives for desired performance levels and resolving performance bottlenecks. Conducted Training on Six Sigma Awareness, 7 QC Tools, Minitab Awareness. Highlights: - • Leading a team of 4 QA’s for Annuities Operations. • Audits of financial transaction and Event based and Frequency based feedback sharing on accuracy improvement. • Weekly/Monthly Function report, Monthly/Quarterly Business reviews. • External/Internal calibration for entire Annuities Operations. • Responsible for client calls, external error rebuttals for entire Annuity processes. • Responsible for Quality audits & improvement of a financial process. • Root cause analysis, Action planning for process improvement. • Brief new joiners about the quality function. Training Attended:- • Lean Six Sigma Green Belt • Lean Six Sigma Yellow Belt • 7QC Tools • Advance Training Workshop on Quality Management • LOMA FLMI Level 1 • Process Mapping • 5S, KAIZEN, CIP • Value Stream Mapping • Effective Team Building • Situational Leadership • People Management • Migration Methodology • Coaching for Success. • FISH! Philosophy • Effective Time management • Basics of Life Insurance
Highlights: • Responsible to handle escalated calls and satisfy irritated Idea customers of UP West region. • Solving the customer complaints and helped the client organization to gain the good brand name. • Responsible to handle and guide the team in absence of Team Leader • Interaction with Client. • Customer retention.
Highlights: • Responsible to handle escalated calls and satisfy irritated Idea customers of UP East region. • Solving the customer complaints and helped the client organization to gain the good brand name. • Responsible to handle and guide the team in absence of Team Leader • Interaction with Client. • Customer retention.
Highlights: • Responsible to handle escalated calls and satisfy irritated Idea customers of Haryana region. • Solving the customer complaints and helped the client organization to gain the good brand name. • Responsible to handle and guide the team in absence of Team Leader • Interaction with Client. • Customer retention.