Gurgaon, Haryana, India
Overall 20 years of work experience in collections transformation, credit risk & collection models, digital collections, contact center design, operational analytics & decision sciences, risk management in global Financial services industry. Currently working as a financial services partner in Boston Consulting Group. In his previous role, Abhishek worked as Chief operating officer for Encore Asset Reconstruction Company (EARC), which is into the business of acquisition & resolution of retail & SME distressed debt portfolios in India. Abhishek was a part of Encore group of companies since 2009, which is one of the world’s largest global specialty finance companies with investments & operations across North America, Europe, Asia & Latin America. Abhishek has led many projects to set up an efficient collection platform across secured & unsecured products. He has played a key role in creating an efficient collections organization structure to maximize collections, reduce cost to collect and ensure compliance with existing & forthcoming regulations Abhishek has extensive experience in building credit risk & behavioral models, setting up specialized contact centers, field operations & legal infrastructure, creating personalized recovery strategies across consumer lifecycle and institutionalizing an effective risk management framework. He has deployed various analytical strategies & co-created technological solutions to improve collection efficiencies across different buckets & products. He has been a big proponent of building a customer service-oriented collections platform, which has proven to drive enormous value for the business & customer Before Encore, he has worked in Latent View Analytics, American Express, Infosys Technologies & C-Dot in diverse Analytics, strategy & operational leadership roles
Abhishek is a Partner & Associate Director in the Delhi office of The Boston Consulting Group. He is a core member of BCG's financial services practice in APAC region
EARC is a JV between Encore Capital Group, ADV partners & IFC. Is Responsible for overall operations, risk management & human resources. Part of the core leadership group to drive overall business strategy to create differentiated capabilities in distressed debt buying industry
Responsible for setting up greenfield operations & risk management practices. Part of the core group which created the blueprint & implemented Encore's business plan to enter into India's distressed debt buying industry
Responsible for managing group level strategy/Analytics & operational departments. Also a key part of the integration team which was tasked to oversee M&A between Encore Capital Group and Cabot Financial
Responsible for setting up the Global Analytics & strategy team to support global businesses in their decision making. Managed global Analytics & operations teams to drive business efficiencies
Business head for North. Relationship manager to drive Analytical initiatives with one of the leading private sector insurance companies in India