Chandigarh, India
I'm a B2B consultant with 3.5+ years of experience helping businesses adopt SaaS platforms and get real value from them. At Wati (WhatsApp Business API), I own the onboarding journey for 1,600+ SMB and mid-market customers. I grew 30-day activation from 60% to 82% by redesigning user flows, running experiments, and working with Product and Engineering to ship improvements. Recognised as Onboarding Champion, Q2 2025. Before that, I delivered enterprise SaaS go-lives at HighRadius for clients including Kraft Heinz, Bank of America, and Citi Bank — managing every phase from requirements to handover, consistently hitting or exceeding targets. I've also onboarded municipal bodies across India, deploying WhatsApp chatbots for citizen grievance redressal and public health awareness — giving me hands-on experience with government clients and digital public service delivery. What I do well: → Translating complex products into clear outcomes for clients → Diagnosing adoption gaps and fixing them with data → Managing enterprise and SMB stakeholders across the full delivery lifecycle What I live by: I have been a sportsperson my entire life — I represented Chandigarh at national level football. Sport taught me something no classroom could — a team is only as strong as the trust between its players. The best teams I've been part of weren't the most talented. They were the ones where everyone showed up and pulled in the same direction. That's the teammate I bring to every room I walk into. 📩 Open to connecting.
Driving end-to-end implementation of Rippling's Talent product suite for mid-market and enterprise customers, including Compensation Bands, Recruiting, Performance Management, and Headcount Planning. Work closely with customers to understand their unique talent objectives, design custom implementation plans, and ensure seamless adoption of purchased products. Partner cross-functionally with Sales, Customer Success, Solutions Consulting, and Support to deliver exceptional customer outcomes from kickoff through go-live. Collaborate with Product and Engineering to surface customer insights, advocate for platform improvements, and contribute to the development of implementation best practices and playbooks that scale the Professional Services team.
1. Owned the 30–90 day onboarding journey for 1,600+ SMB and mid-market customers across diverse industries and geographies 2. Grew 30-day activation from 60% → 82% through redesigned flows, A/B testing, and cross-functional delivery 3. Onboarded municipal bodies and government entities — deploying chatbots for citizen grievance redressal and health awareness 4. Authored PRDs, synthesised 65+ monthly customer insights into roadmap-influencing reports, and built interactive demos via Supademo 5. Tools: Looker · HubSpot · Intercom · Klenty · Supademo 🏆 Onboarding Champion Award — Q2 2025
During the period between June 2020, and, June 2023, I took a career break to prepare for the Civil Services Examinations for the years 2021, 2022, and 2023. This period allowed me to welcome a plethora of knowledge in the fields of Civil Administration, which comprised of subjects such as Polity, History, Geography, Economics, and Ethics. I utilized this phase to learn, understand and apply the knowledge I gained on day-to-day basis, and it has shaped me into the person that I am today