Chandigarh, India
B2B Sales professional with 7+ years of experience exceeding targets in the IT industry, driven by a passion for leveraging innovative technology to solve complex business challenges. Proven ability to manage accounts, drive new business, and build lasting customer relationships, consistently closing deals and improving customer journeys.
• Managing accounts for new and renewal customers in SMBs for new sales and renewals • Responsible for closing inbound sales on chat, calls and email as well as outbound prospecting • Responsible for sales of desktop publishing and SaaS enterprise solution offerings in content design, automation and intelligence domains. • Working closely with channel partners and direct resellers across Europe and Asia Pecific. • Accurate Salesforce pipeline management and forecasting. • Following BANT for basic customer qualification and discovery • Closely working with pre-sales, finance and customer support teams providing tailored product demonstrations as well as ensuring excellent post sale experience showcasing problem-solving capabilities • Ensuring highest standards of customer experience collaborating with professional services and customer services team to handle escalations
- Led International Sales Team: Managed a team for lead generation and data mining. - Marketing Collaboration: Collaborated with marketing on email and digital campaigns. - Sales & Marketing Automation: Trained team on ZoomInfo for lead generation and SharpSpring for customer engagement. - Created Sales & Marketing Automation Strategies: Developed custom workflows for sales and marketing automation.
Vulnerability Management Platform and VAPT Services - Handling inbound as well as outbound sales through Linkedin, direct calls and emails. - Customer need generation and uncovering pain points - Upsell/Cross-selling products as well as services - Maintaining customer relationships and contract renewals - Providing product demonstrations - Maintaining current and accurate knowledge of products.
Responsible for handling complete sales cycle from sales lookups to closures and post sale upsell. Managing internal CRM and building long term relationships with clients in North America and Europe. - Excel in technical understanding and feasibility checks - Responsible for need analysis and recommend solutions - Planning and developing application flows charts and estimates - Building productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities - Responsible for creating and maintaining business relations - Upselling and cross selling while consulting clients - Established CRM to increase sales, improve sales forecasting, and enhance account tracking on new and existing clients.