Kolkata, West Bengal, India
*“Results-driven Data Analyst with 2.5 years of experience in deriving actionable insights, optimizing data processes, and delivering impactful business solutions. Proficient in SQL, Power BI, Excel, and Python, with expertise in creating interactive dashboards, crafting detailed reports, and conducting data-driven decision-making. At Servify, I successfully designed and maintained over 15+ interactive dashboards, reduced report processing time by 30% through SQL query optimization, and drove key operational improvements across teams. Holding certifications like PL-300 (Power BI Data Analyst Associate) and HackerRank SQL Advanced, I bring a strong foundation in analytics and visualization. Passionate about leveraging data to solve business problems and improve efficiency. Currently seeking opportunities to contribute to dynamic organizations as a Data Analyst, with a focus on SQL-based analysis, data visualization, and business intelligence. Open to networking and collaborations to create impactful data solutions.”*
+ Social Media Analytics and Reporting: Conducted in-depth social media analysis across platforms like Facebook, Twitter, and LinkedIn. Leveraged Power BI to create interactive dashboards that tracked engagement, audience demographics, and sentiment, helping stakeholders visualize social media trends and performance. + Customer Experience Insights: Analyzed customer interactions through Simplify360’s real-time monitoring tools, generating insights on customer sentiment and service quality. Developed Power BI reports to help clients understand customer needs, enabling them to improve service standards. + Competitor Benchmarking and Trend Analysis: Used Power BI to benchmark clients’ social media performance against competitors, providing visual insights that supported strategic decision-making to enhance customer engagement. + Content Performance Optimization: Tracked content performance and audience reach, utilizing Power BI dashboards to highlight high-performing posts and optimize social media strategies. Generated insights that informed content planning and boosted campaign effectiveness. + Brand Sentiment and Reputation Management: Monitored brand sentiment across social channels, presenting findings in Power BI dashboards to enable real-time reputation management. Supported clients in addressing customer feedback and managing online reputation. + Automated Reporting: Automated regular reporting processes in Power BI, delivering daily, weekly, and monthly social media performance reports. These visual reports enabled stakeholders to track campaign impact, audience growth, and overall brand health efficiently. + Collaborative Social Marketing Campaign Insights: Worked closely with client teams, offering Power BI-powered insights on optimal posting times, audience demographics, and engagement strategies to maximize campaign reach and effectiveness.
• Performed Data analysis and data wrangling using python • worked on clients project of customer retention and undestood the patterns by using pandas and visualisations with seaborn framework. • performed data extraction from website using web scarping techniques using selenium & beautiful soup • created some good scaled machine learning models ready for deployment using python and scikit learn libarary for machine learning. • most proficient working some ml algorithms like Random forest , gradient boosting, Support vector machines,& the regression models.
•creating google sheets for analysis reports • i used collabrate with my operation team and optimize the work of the teachers with better suggestions. •giving feedbacks to teachers on daily basis on calls and meetings and receiving feedback on live classes •onboarding teachers and training them on the learning portal of Noon. •attending goal and standup meetings to achive the targeted goals •creating data sheets on different dynamic usage across the team members for better analysis. • working on diffrent ideas and usage of backend noon website portal for additional checkups of different teacher's groups •able to work on a project of paid group and launched it successfully with our team •providing overall seamless user experience and better teaching experience to teachers.